TATIANA SOZA
Inwood
Overview
2
2
years of professional experience
Work History
Passenger Service Agent
LATAM Airlines
07.2024 - 10.2024
- Greeted passengers and assisted with their inquiries.
- Checked in passengers, assigned seats, and issued boarding passes.
- Verified identification of passengers for security purposes.
- Weighed luggage and collected fees for excess baggage.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Ensured all safety protocols were followed during the check-in process.
- Informed passengers of any changes in flight schedules or other travel related matters.
- Demonstrated strong problem solving skills when dealing with difficult situations involving customers.
Retail Sales Associate
Kidichic
08.2023 - 07.2024
- Assisted customers with finding the right product for their needs.
- Processed returned merchandise according to company policies.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Handled customer complaints in a professional manner.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Team Member
White Castle
10.2022 - 08.2023
- Operated cash registers to process payments from customers.
- Resolved customer issues promptly in a professional manner.
- Rotated through series of different stations based on team needs.
- Trained new team members using approved training materials and information.
- Maintained a clean and organized work area throughout shift.
Education
High School Diploma -
Lawrence High School
06-2023
Skills
- Customer service
- Active listening
- Patience
- Learns quickly
- Adaptability
- Technology skills
- Problem solving
- Bilingual (SPANISH)
Timeline
Passenger Service Agent
LATAM Airlines
07.2024 - 10.2024
Retail Sales Associate
Kidichic
08.2023 - 07.2024
Team Member
White Castle
10.2022 - 08.2023
High School Diploma -
Lawrence High School