TATIANA SOZA
Inwood
Overview
2
2
years of professional experience
Work History
Passenger Service Agent
LATAM Airlines
07.2024 - 10.2024
- Greeted passengers and assisted with their inquiries.
- Checked in passengers, assigned seats, and issued boarding passes.
- Verified identification of passengers for security purposes.
- Weighed luggage and collected fees for excess baggage.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Ensured all safety protocols were followed during the check-in process.
- Informed passengers of any changes in flight schedules or other travel related matters.
- Demonstrated strong problem solving skills when dealing with difficult situations involving customers.
Retail Sales Associate
Kidichic
08.2023 - 07.2024
- Assisted customers with finding the right product for their needs.
- Processed returned merchandise according to company policies.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Handled customer complaints in a professional manner.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Team Member
White Castle
10.2022 - 08.2023
- Operated cash registers to process payments from customers.
- Resolved customer issues promptly in a professional manner.
- Rotated through series of different stations based on team needs.
- Trained new team members using approved training materials and information.
- Maintained a clean and organized work area throughout shift.
Education
High School Diploma -
Lawrence High School
06-2023
Skills
- Customer service
- Active listening
- Patience
- Learns quickly
- Adaptability
- Technology skills
- Problem solving
- Bilingual (SPANISH)
Timeline
Passenger Service Agent
LATAM Airlines
07.2024 - 10.2024
Retail Sales Associate
Kidichic
08.2023 - 07.2024
Team Member
White Castle
10.2022 - 08.2023
High School Diploma -
Lawrence High School
Similar Profiles
Juan Diego Ramos LopezJuan Diego Ramos Lopez
Aircraft-maintenance- Technician at LATAM AirlinesAircraft-maintenance- Technician at LATAM Airlines
GABRIEL WESLEY RAMOS DE SOUZAGABRIEL WESLEY RAMOS DE SOUZA
Analista de Dados Júnior at LATAM AirlinesAnalista de Dados Júnior at LATAM Airlines
Javiera Acuña GonzálezJaviera Acuña González
Tripulante de cabina at LATAM AirlinesTripulante de cabina at LATAM Airlines
Marlon GonzalezMarlon Gonzalez
Passenger Service Agent at LATAM AirlinesPassenger Service Agent at LATAM Airlines
Calvin KleppnerCalvin Kleppner
Intern at WVU Creative MediaIntern at WVU Creative Media