Tatiana Stepanova
Jersey City,NJ
Summary
Seasoned Customer Associate with 3 years of experience dedicated to providing highest quality service and making customers feel welcome.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
B & C Luxury Auto
Newark, NJ
02.2021 - 01.2024
- · Responded promptly to customer inquiries via phone, email, and chat, ensuring a high level of customer service
- · Assisted clients from different countries with products information, order processing and issue resolution
- · Received mail and packages for clients and informed them about this
- · Processed and managed invoices
- · Monitored social media channels for customer feedback and addressed issues in an timely manner
- · Facilitated community events, meetings, and activities for clients
- · Effectively collaborated with representatives from various departments to achieve common goals
Skills
- Strong communication and active listening skills
- Customer orientation
- Ability to multi-task, prioritize and manage time effectively Highly organized with attention to detail
- Excellent computer skills
- Openness to learn new skills
Timeline
Customer Service Associate
B & C Luxury Auto
02.2021 - 01.2024