Summary
Overview
Work History
Skills
Timeline
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Tatiana Stepanova

Jersey City,NJ

Summary

Seasoned Customer Associate with 3 years of experience dedicated to providing highest quality service and making customers feel welcome.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

B & C Luxury Auto
02.2021 - 01.2024
  • · Responded promptly to customer inquiries via phone, email, and chat, ensuring a high level of customer service
  • · Assisted clients from different countries with products information, order processing and issue resolution
  • · Received mail and packages for clients and informed them about this
  • · Processed and managed invoices
  • · Monitored social media channels for customer feedback and addressed issues in an timely manner
  • · Facilitated community events, meetings, and activities for clients
  • · Effectively collaborated with representatives from various departments to achieve common goals

Skills

  • Strong communication and active listening skills
  • Customer orientation
  • Ability to multi-task, prioritize and manage time effectively Highly organized with attention to detail
  • Excellent computer skills
  • Openness to learn new skills

Timeline

Customer Service Associate

B & C Luxury Auto
02.2021 - 01.2024

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Tatiana Stepanova