TATIANA VENTURA
San Antonio,TX
Summary
Versatile and results-driven professional with a strong background in customer service, logistics, aviation operations, and biomedical technology. Proven ability to lead teams, manage complex systems, and support healthcare and military operations with precision and integrity. Adept at thriving in fast-paced environments, solving problems proactively, and delivering exceptional service. Currently seeking a challenging role in healthcare, logistics, operations management, or customer service to continue professional growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Minted
01.2025 - Current
- Provide customer support via phone, email, and chat for a high-volume e-commerce environment.
- Resolve order issues, shipping concerns, and product inquiries with professionalism and efficiency.
- Utilize CRM tools to track cases and deliver consistent service aligned with brand standards.
Customer Service Representative
Strategic Data Systems
San Diego, CA
02.2025 - 05.2025
- Provide multi-channel support to Navy Sailors and their families as the first point of contact.
- Resolve inquiries via phone, email, chat, and e-fax while using CRM platforms and tracking tools.
- Operate in a high-volume, fast-paced environment with potential for advancement into leadership roles.
Medical Office Specialist (Externship)
California Pain Management
San Diego, CA
11.2024 - 01.2025
- Assisted with front-desk operations, patient intake, and appointment scheduling.
- Handled insurance verifications and data entry into electronic medical records (EMR) systems.
- Ensured accuracy and confidentiality of patient information in compliance with HIPAA.
Biomedical Technician Intern
Agiliti Health
Anaheim, CA
11.2023 - 04.2024
- Supported maintenance and calibration of biomedical devices alongside senior technicians.
- Diagnosed and documented issues in accordance with FDA and OSHA standards.
- Contributed to the readiness and safety of life-saving hospital equipment.
Warehouse Associate
Amazon
Various Locations
01.2023 - 01.2024
- Fulfilled 300+ orders per shift while managing materials, inventory, and quality control.
- Operated forklifts and pallet jacks to streamline distribution and meet strict deadlines.
- Boosted order accuracy and efficiency through process improvements.
Aviation Ordnance Technician
U.S. Navy
01.2016 - 01.2024
- Supervised teams in maintaining and repairing aircraft weapons systems across multiple deployments.
- Managed logistics, safety inspections, and readiness for over 50 military aircraft.
- Trained junior personnel, cultivating a culture of excellence and mission success.
Education
High School Diploma - undefined
Overhills High School
Spring Lake, NC01.2015
Skills
- Assisted customers with inquiries and issues to enhance satisfaction Supported team members in resolving customer concerns effectively Maintained accurate records of customer interactions for future reference
- Executed aviation ordnance maintenance procedures to ensure operational readiness
- Assisted in managing daily office operations in healthcare settings Supported patient scheduling and appointment coordination Helped maintain accurate patient records and documentation
- Diagnosed and resolved issues with biomedical equipment to ensure optimal functionality
- Assisted teams in achieving project goals through effective supervision and support Coordinated daily activities to maintain team productivity and morale Provided guidance to team members to enhance collaboration and performance
- Assisted in managing inventory levels to meet operational needs Supported logistics operations by coordinating shipments and deliveries Helped maintain accurate records of stock and supplies
- Ensured adherence to safety and regulatory compliance standards
- Demonstrated proficiency in CRM and EMR software to enhance client relationship management
Certification
- Eligible for DoD Secret Security Clearance
- Forklift & Material Handling Certification (Amazon)
- OSHA & FDA Compliance Training (Agiliti Health)
- Aviation Ordnance & Safety Certification (U.S. Navy)
Timeline
Customer Service Representative
Strategic Data Systems
02.2025 - 05.2025
Customer Service Representative
Minted
01.2025 - Current
Medical Office Specialist (Externship)
California Pain Management
11.2024 - 01.2025
Biomedical Technician Intern
Agiliti Health
11.2023 - 04.2024
Warehouse Associate
Amazon
01.2023 - 01.2024
Aviation Ordnance Technician
U.S. Navy
01.2016 - 01.2024
High School Diploma - undefined
Overhills High School