Tatiana Villa
Queens
Summary
Dynamic professional with extensive experience at Ernest Klein & CO, excelling in cash handling and customer service. Proven ability to resolve customer complaints effectively while maintaining confidentiality in bookkeeping. Recognized for balancing cash drawers accurately and fostering positive client relationships through empathy and effective communication.
Overview
2
2
years of professional experience
Work History
Bookkeeping Assistant
Ernest Klein & CO
New York
03.2023 - Current
- Monitored accounts to ensure payments are up to date.
- Maintained confidentiality of sensitive financial information at all times.
- Provided customer service regarding billing inquiries.
- Generated monthly financial statements for internal use.
Cashier
Ernest Klein & CO
New York
12.2022 - Current
- Resolved customer complaints professionally in accordance with company policy.
- Balanced daily transactions on a computerized point-of-sale system.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
Some College (No Degree) - Business Administration
Universidad Estatal De Cuenca
EcuadorSkills
- Cash handling
- Customer service
- Effective communication
- Cash drawer balancing
- Order taking
- Guest inquiries
- Empathy and patience
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Bookkeeping Assistant
Ernest Klein & CO
03.2023 - Current
Cashier
Ernest Klein & CO
12.2022 - Current
Some College (No Degree) - Business Administration
Universidad Estatal De Cuenca
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