Tatiana White
Medical Office Professional
Memphis,TN
Summary
Healthcare professional with solid background in managing patient records and documentation. Known for precise record-keeping and maintaining confidentiality, contributing to streamlined operations. Focuses on collaboration and adaptability to meet evolving needs, ensuring accurate and efficient records management. Strong familiarity with claims procedures, collections techniques and customer query resolution. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear record keeping and tracking.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Records Specialist
Midsouth Gastroenterology
05.2021 - 01.2024
- Produce, distribute and track invoices.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Verified accuracy of patient information in medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Researched and resolved medical record discrepancies.
- Improve accounts payable processes and achieve a 30% reduction in late fees.
- Work effectively with medical payers such as Medicare, Medicaid and commercial insurance companies to obtain timely and accurate payments.
- Assisted in preparation of medical reports for external parties.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained accuracy, completeness, and security for medical records and health information.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
Medical Office Administrative Assistant/DSP
MY FAITH INC
02.2017 - 01.2019
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Provided prompt, polite and professional in-person and telephone customer service.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
- Maintained a clean, organized reception area for a welcoming environment for patients and visitors.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Assisted with medical coding and billing tasks.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Coordinated referral processes for specialist consultations or diagnostic tests requested by physicians.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed medical insurance claims and payments.
Education
Associate of Applied Science - Medical Office Professional
Concorde Career College
Memphis, TN03-2021
Skills
- CPT Coding
- Payment processing
- Medical office procedures
- Medical records filing
- HIPAA expert
- Records organization
- EOB knowledge
- Spreadsheets
- Quickbooks
- Attention to detail
- Medical office administration
- Telephone etiquette
- Medical terminology
- Health information systems
- Medical records management
- Insurance verification
- EMR / EHR
Certification
Accurately recorded data into electronic medical records
systems, scheduled patients for procedures & tests, made
follow-up calls to ensure that patients understand instructions, & cancelled appointments.
Timeline
Medical Records Specialist
Midsouth Gastroenterology
05.2021 - 01.2024
Medical Office Administrative Assistant/DSP
MY FAITH INC
02.2017 - 01.2019
Associate of Applied Science - Medical Office Professional
Concorde Career College
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