Tatianna Jackson
Valrico,FL
Summary
Dynamic customer service professional with a proven track record at Wingstop, excelling in cash handling and conflict resolution. Recognized for enhancing customer satisfaction through empathetic service and efficient transactions. Committed to fostering loyalty and repeat business while maintaining a strong work ethic and integrity in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Cashier
Wingstop
Tampa, FL
03.2024 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
Sales Associate
Ross Dress for Less
Spring Hill, FL
09.2022 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Cashier
Toco Bell
Tampa, FL
08.2021 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Customer Service Representative
Concentrix
Tampa, FL
03.2020 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Order taking
- Professionalism and courtesy
- Cash register systems
- Payment processing
- Conflict resolution
- Issue resolution
- Complex Problem-solving
- POS system operations
- Guest inquiries
- ID verification
- Inventory management
- Order packaging
- Daily reporting
- Product recommendations
- Drawer balancing
- Returns processing
Languages
English
Full Professional
Timeline
Cashier
Wingstop
03.2024 - Current
Sales Associate
Ross Dress for Less
09.2022 - 01.2024
Cashier
Toco Bell
08.2021 - 06.2022
Customer Service Representative
Concentrix
03.2020 - 09.2021