Tatianna McQuay-Ward
New Britian,CT
Summary
Dependable senior customer service representative with a track record of 4 years of success in the field, paying attention to details with a proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Independent Contractor - Customer Service Agent (Remote)
Nexrep, LLC
Portland, Maine
11.2020 - 02.2024
- Communicates with customers through email, chat, and phone calls addressing their questions and concerns
- Provides appropriate solutions for customers for their complaints on a senior level, and follows up to resolve any issues regarding their customer experience.
- Occasionally takes over for the resource specialist who is responsible for supervising staff, assigning tasks, reporting to superiors, as well as solving customer inquiries and problems and improving strategies and procedures.
Internet Safety Evaluator (Remote and Part-time)
Lionbridge Technologies Inc.
Waltham, MA
07.2020 - Current
- Evaluate and review internet content of potentially upsetting or offensive material to make internet browsing safer and more secure for all users
- Provide ratings and feedback on the relevance search terms used
Sales Floor / Shoe Department Representative (Seasonal)
Kohl’s - Part Time
Groton, CT
11.2019 - 01.2020
Electrical Maintenance - Internship
Dominion Millstone Nuclear Power Station
Waterford, CT
06.2019 - 08.2019
Front End Cashier
Big Y World Class Markets
Groton, CT
07.2016 - 04.2019
Education
State of Connecticut High School Diploma - Electrical
Ella T. Grasso Technical High School
06-2018
Nuclear Engineering -
Three Rivers Community College
Skills
- Teamwork Skills
- Empathetic
- Ability to work efficiently with a variety of personalities
- Able to motivate team members to greater success
- Communication Skills
- Speaks articulately
- Listens carefully and accurately
- Leadership and Management Skills
- Diplomatic and tactful with both professionals and nonprofessionals
- Served in leadership positions in a variety of organizations and clubs
- Performs and interprets descriptive and inferential statistics
- Highly knowledgeable in Algebra, Differential Equations, and other math fields
- Computer Skills
- Microsoft Word
- PowerPoint
- Excel
- Publisher
- Microsoft Teams
- Adobe
- Zoom
- Gladly
- Slack
- Internet Research
Additional Experience
- Treasurer of the National Honor’s Society, 2016 - 2018
- Treasurer of CTHSS Student Congress, 2017 - 2018
- Student Mentor, 2017 - 2018
- Interact Club Member, 2017 - 2018
- Volunteered Baseball Manager, 2017 - 2019
- American Nuclear Society Member, 2018 - 2020
References
References available upon request.
Timeline
Independent Contractor - Customer Service Agent (Remote)
Nexrep, LLC
11.2020 - 02.2024
Internet Safety Evaluator (Remote and Part-time)
Lionbridge Technologies Inc.
07.2020 - Current
Sales Floor / Shoe Department Representative (Seasonal)
Kohl’s - Part Time
11.2019 - 01.2020
Electrical Maintenance - Internship
Dominion Millstone Nuclear Power Station
06.2019 - 08.2019
Front End Cashier
Big Y World Class Markets
07.2016 - 04.2019
State of Connecticut High School Diploma - Electrical
Ella T. Grasso Technical High School
Nuclear Engineering -
Three Rivers Community College
Similar Profiles
Katelyn JonesKatelyn Jones
Content Specialist at NexRep LLCContent Specialist at NexRep LLC
Tina ClarvoeTina Clarvoe
Customer Service Agent at NexRep LLCCustomer Service Agent at NexRep LLC
Latoya McgrawLatoya Mcgraw
Healthcare Customer Service Representative at Nexrep LLCHealthcare Customer Service Representative at Nexrep LLC
Jadon MontalvoJadon Montalvo
Package Handler at Fed Ex GroundPackage Handler at Fed Ex Ground
KHADIJA IRSHADKHADIJA IRSHAD
RETAIL ASSISTANT at PRIMARKRETAIL ASSISTANT at PRIMARK