Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tatianna Stillman

Lehigh Acres

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

2
2
years of professional experience

Work History

Package Handler

FedEx
Fort Myers
11.2024 - Current
  • Sorted inbound packages by size and destination for efficient processing.
  • Operated conveyor belts and scanning equipment to manage package flow.
  • Loaded and unloaded trucks, ensuring proper handling of packages.
  • Maintained a clean and organized workspace to promote safety standards.
  • Collaborated with team members to meet daily operational goals.
  • Followed safety protocols during package handling to minimize accidents.
  • Assisted in training new employees on standard operating procedures.
  • Reported damaged packages to supervisors for resolution and tracking.
  • Assisted in loading delivery trucks with prepared packages.

Teacher

Seedlings Academy
Fort Myers
04.2023 - 10.2024
  • Developed engaging lesson plans to foster student participation and learning.
  • Organized extracurricular activities to promote social skills and teamwork among students.
  • Maintained a safe and orderly learning environment for all students.
  • Built and strengthened positive relationships with students, parents, and teaching staff.
  • Created meaningful projects that allowed students to apply their knowledge in real world situations.

Volunteer

Lee Health System
Fort Myers
06.2023 - 03.2024
  • Maintained cleanliness and safety standards in patient areas and equipment.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Collaborated with other volunteers to create a positive work environment.
  • Provided assistance to staff in the daily operations of the organization.
  • Handled high call volumes while maintaining a positive and professional demeanor.
  • Navigated through computer systems to review information and respond appropriately to callers.

Education

High School Diploma -

Dunbar High School
Fort Myers, FL
05-2024

Skills

  • Team collaboration
  • Customer service
  • Attention to detail
  • Effective communication
  • Communication skills
  • Inbound phone call management
  • Safety compliance
  • Time management

Timeline

Package Handler

FedEx
11.2024 - Current

Volunteer

Lee Health System
06.2023 - 03.2024

Teacher

Seedlings Academy
04.2023 - 10.2024

High School Diploma -

Dunbar High School