Tatianna D. Byrd
Trenton,NJ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Shop Rite
08.2022 - Current
- Handle customer inquiries and suggestions courteously and professionally.
- Actively listen to customers, handled concerns quickly and escalated major issues to supervisor.
- Update account information to maintain customer records.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offer advice and assistance to customers, paying attention to special needs or wants.
- Respond to customer requests for products, services, and company information.
- Collect and return unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Monitor cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
Trenton Central High School
Trenton, NJ06.2022
Skills
- Account Updating
- Complaint Resolution
- Microsoft Outlook
- Microsoft Excel
- Active Listening
- Customer Service
- Money Handling Abilities
- Microsoft PowerPoint
- Customer Relations
- Microsoft Office Suite
Timeline
Customer Service Representative
Shop Rite
08.2022 - Current
High School Diploma -
Trenton Central High School
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