Tatisha S Winslow
Temple Hills,MD
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
10
10
years of professional experience
Work History
General Manager
Advance Auto Parts
03.2020 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined over 15 employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Service Manager
Pepboys Parts And Auto
04.2017 - 02.2020
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Followed up with customers during and after installations to verify satisfaction.
- Hired, trained and supervised team of service staff members to meet business goals.
- Implemented strategies to increase customer service satisfaction ratings.
Assistant Manager
Popeyes® Louisana Kitchen
05.2013 - 04.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Education
High School Diploma -
Eastern Senior High
Washington, DC06.1996
Skills
- Process Improvement
- Computer Assistance
- Submission Preparation
- Oversee Administrative Functions
- Hiring and Onboarding
Timeline
General Manager
Advance Auto Parts
03.2020 - Current
Assistant Service Manager
Pepboys Parts And Auto
04.2017 - 02.2020
Assistant Manager
Popeyes® Louisana Kitchen
05.2013 - 04.2017
High School Diploma -
Eastern Senior High
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