Tatiyana Harrell
West Monroe,LA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Uhaul Moving And Storage
West Monroe, LA
02.2016 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified opportunities for upselling additional products or services based on customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Certified Nursing Assistant
West Monroe Guest House
West Monroe, LA
07.2014 - 02.2016
- Provided emotional support to family members regarding end-of-life decisions.
- Provided emotional support to patients and families during difficult times.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Answered call lights promptly and responded to patient needs accordingly.
- Participated in educational programs related to nursing assistant skills development.
- Responded quickly to emergency situations involving sudden illness or injury.
- Assisted residents in preparing for activities and social programs.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
Cashier
Walmart
Rayville, LA
10.2014 - 05.2015
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Balanced daily transactions on a computerized point-of-sale system.
Education
Bachelor of Science - Criminal Justice
University of Louisiana At Monroe
Monroe, LA12-2022
Associate of Science - Criminal Justice
Louisiana Delta Community College
Monroe, LA12-2020
High School Diploma -
West Monroe High School
West Monroe, LA03-2015
Skills
- Paperwork Processing
- Inbound and Outbound Calling
- Appointment Scheduling
- Call Management
- Data Entry
- Information Security
- Reading Comprehension
- Payment Processing
- Multi-Task Management
- Problem Resolution
- Customer Relations
- Customer Service
- High-energy attitude
- Courteous demeanor
- Account updating
- Complaint resolution
- Scheduling
Languages
English
Full Professional
Accomplishments
- Beta Club
- Honors Society
- Student Government Association
- Dean's List
Certification
Criminal Justice License
References
References available upon request.
Timeline
Customer Service Representative
Uhaul Moving And Storage
02.2016 - Current
Cashier
Walmart
10.2014 - 05.2015
Certified Nursing Assistant
West Monroe Guest House
07.2014 - 02.2016
Bachelor of Science - Criminal Justice
University of Louisiana At Monroe
Associate of Science - Criminal Justice
Louisiana Delta Community College
High School Diploma -
West Monroe High School
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