TatJana Eason
Durham,NC
Summary
Dynamic Lead with robust experience in human resources and operations, specializing in optimizing employee experiences through streamlined onboarding and effective benefits administration. A proven track record in process improvement, compliance management, and cultivating a positive workplace culture. Expert in overseeing the employee lifecycle and maintaining precise records to support organizational growth initiatives. Aiming to apply skills in a People Operations Coordinator role at Teamworks to enhance operational excellence and employee engagement.
Overview
15
15
years of professional experience
Work History
Lead Analyst
Community Care of North Carolina
05.2022 - Current
- Review and evaluate team performance, offering constructive feedback enhancing accountability, driving cohesion, and fostering an environment conducive to superior performance.
- Deliver expert guidance and insights on personnel and readiness policies. Contribute to the implementation of strategic initiatives, and offer specialized knowledge and support to enhance clinical programs’ effectiveness and efficiency.
- Address social engineering by building an employee Security Awareness Program, including actionable tasks, helpful tips, and training content suggestions using the KnowBe4 platform, fortifying a cybersecurity awareness culture.
- Conduct and implement security assessments of the institution’s 3,000 + users to comply with HIPAA compliance standards mitigating risks.
- Execute reports of compliance demonstrating completeness and accuracy, following control narratives, driving regulatory compliance (i.e., SOC 2), and proactively raising critical-to-compliance concerns, improving the information security system.
- Developed and implemented a comprehensive HRIS training program, resulting in a 30% increase in system utilization and a 25% reduction in data entry errors within six months.
- Contributed valuable insights uncovering and addressing the underlying causes of security incidents, recording and providing visibility to leadership mitigating future instances.
Support Analyst
Community Care of North Carolina
08.2018 - 04.2022
- Proven ability to build and maintain strong business relationships, liaising between customers and internal teams delivering customer-centric solutions
- Coordinated initial support of customer requests via telephone, email, or other available means of contact assessing the user's concern and providing first-level support for issue resolution
- Implemented and maintained version control of articles, documenting solutions for quicker problem resolution
- Identified trends impacting customer experience and communicating operational issues to our Product Management and Software teams, enhancing customer satisfaction and engagement
- Maintained regular and effective communication and strong working relationships with subject matter experts (SMEs) to ensure training relevance
Executive Consultant
Community Care of North Carolina
08.2009 - 08.2018
- Executed project administration, prepared presentations, maintained project plans and timelines, and prioritized tasks to avoid competing priorities
- Centralized calendar management of C-Level executives, facilitated schedules ensuring time is focused on critical strategic issues, maximizing Executive’s productivity
- Directed internal and external meetings, comprehensively executing logistical inquiries fully, fostering collaboration and productivity
- Evaluated and reconciled all incoming expense and travel reports for accuracy and compliance with enterprise policies
- Classified and garnered approval of purchase order creation for budget reconciliation, maintaining opportunities for cost reductions
Education
B.Sc. - Information Technology, Cyber Security
Colorado Technical University
Colorado Springs, COSkills
- Account Management
- Report analysis
- High-Value Client Development
- New Client Integration
- CRM software
- Workflow Optimization Strategies
- Client Requirement Analysis
- Conflict Management
- Remediation Strategies
- Cross-functional teamwork
- Business development
- Customer onboarding
- Key accounts development
- HRIS System Management
- Revenue Expansion Strategies
- Adherence to Compliance Standards
Websites
Timeline
Lead Analyst
Community Care of North Carolina
05.2022 - Current
Support Analyst
Community Care of North Carolina
08.2018 - 04.2022
Executive Consultant
Community Care of North Carolina
08.2009 - 08.2018
B.Sc. - Information Technology, Cyber Security
Colorado Technical University
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