Tatriyana Childs
Kansas City,MO
Summary
Dynamic Customer Service Representative with proven expertise in complaint resolution and call center operations, honed at Bread Financial and Long Motor Corporation. Excels in active listening and critical thinking, significantly enhancing customer loyalty and operational efficiency. Skilled in data entry and adept at turning challenging situations into positive outcomes.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Bread Financial
01.2016 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Long Motor Corporation
02.2010 - 12.2015
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Diploma -
Raytown High School
Raytown, MO05.2005
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Complaint handling
- Payment processing
Timeline
Customer Service Representative
Bread Financial
01.2016 - 12.2024
Customer Service Representative
Long Motor Corporation
02.2010 - 12.2015
Diploma -
Raytown High School
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