Tattiana Hawkins
Brooklyn,NY
Summary
A Manager and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
As well as an Avid reader since third grade, with a lifelong love for storytelling, character development and challenging situations that’s consistently excelled in English, AP language, and Writing earning high remarks for analytical ready, essay composition and creative writing skills.
Overview
5
5
years of professional experience
Work History
Customer Service Shift Manager
Yum! Brands Inc.
Brooklyn, NY
11.2023 - Current
- Demonstrated excellent customer service and communication skills in a fast-paced environment• Managed time efficiently to handle multiple tasks and meet deadlines• Organized schedules, meetings, and handled administrative tasks (similar to the editorial assistant role)• Maintained attention to detail while managing inventory, processing orders, and handling customer requests• Worked collaboratively with a team to improve workflow and ensure smooth operations•Maintained clear and open communication between all parties at all times.•Creating a safe and effective work environment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted with resolving escalated customer concerns in a timely manner.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed customer feedback to determine areas of improvement in customer service operations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Oversaw daily shift operations, ensuring quality standards were met or exceeded.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
Team Member
MOD Pizza
Fayetteville , NC
02.2022 - 06.2023
- Oversaw quality control to identify inconsistencies and malfunctions.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Developed positive customer relationships through friendly greeting and excellent service.
- Upheld high standards of productivity and quality in operations.
Team Member
Taco Bell
Greensboro, North Carolina
02.2020 - 02.2021
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Participated in training sessions for new employees when needed.
- Worked hard to learn required tasks quickly to maximize performance.
Education
High School Diploma -
Northeast Guilford High School
Greensboro, North Carolina06-2020
Skills
- Strong written and verbal communication
- Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Time management and multitasking in fast-paced environments
- Attention to detail with a focus on deadlines and organization
- Familiarity with social media platforms and internet research
- Administrative and clerical skills (email communication, scheduling, expense tracking)
- Ability to work independently and maintain confidentiality
- Passionate about contemporary fiction and nonfiction literature
- High-level proficiency in English, writing, and analytical reading skills
- Excellent social skills with the ability to collaborate effectively in team environments
- Adaptable and open to constructive criticism, using feedback to improve performance and grow professionally
- In the process of learning Spanish to expand communication skills and cultural understanding
- Performance evaluation
- Conflict resolution
- Administrative tasks
- Quality control
- Feedback analysis
- Employee mentoring
- Communication skills
- Time management
- Innovation and creativity
- Training and coaching
- Problem-solving aptitude
- Analytical skills
- Decision-making
Hobbies
- Reading/Listening to an audiobook- even with working full time, I’ve managed to ready almost twenty books so far this year
- Crocheting- it’s a calming experience that also leads to creativity towards solving problems!
Timeline
Customer Service Shift Manager
Yum! Brands Inc.
11.2023 - Current
Team Member
MOD Pizza
02.2022 - 06.2023
Team Member
Taco Bell
02.2020 - 02.2021
High School Diploma -
Northeast Guilford High School