Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tatum Horning

Summary

Mission-focused Orders and Insurance Specialist at Cochlear Americas with a strong commitment to improving recipients' quality of life through efficient, compassionate service. Experienced in processing orders and verifying insurance eligibility for durable medical equipment via phone, email, and chat communications. Passionate for mentoring new hires to help with efficiency and build relationships with recipients. Eager to grow into a leadership role to further support team development and enhance the customer experience.

Overview

6
6
years of professional experience

Work History

Orders and Insurance Specialist

Cochlear Americas
12.2023 - Current
  • Provide customer support via phone, chat, and email to assist recipients with product orders and insurance inquiries.
  • Process out-of-pocket and insurance-based orders for durable medical equipment (DME).
  • Research and verify insurance coverage according to provider's guidelines.
  • Selected to train new hires within one year of taking independent calls, demonstrating trust, accountability, and leadership potential.
  • Integrated onto Cochlear's Upgrade Desk team to help overview upgrade eligibility and orders.

Waitress / Bartender / Shift Lead

Toby Keith's I Love This Bar and Grill
06.2020 - 10.2023
  • Roles including waitress, bartender, barback, food runner, and busser.
  • Delivered hospitality and developed strong relationships with regular customers.
  • Promoted to Shift Lead, helping front-of-house staff during a shift.
  • Trained new hires.
  • Managed high-volume service through effective multitasking and time management.

Sales Associate / Key Holder

Dollar General
05.2019 - 06.2020
  • Promoted to Key Holder and manager on duty after starting as a cashier and stock associate.
  • Opened and closed the store, handled cash deposits, and balanced register drawers.
  • Trained new associates on store operations, sales floor duties, and customer service expectations.
  • Stocked shelves, rotated inventory, and update current sale prices.
  • Delivered consistent customer service.

Education

High School Diploma -

Kremlin Hillsdale High School
Kremlin, OK
01.2018

Skills

  • Personable & Empathetic Communication
  • Active Listening
  • Mentoring & Training New Hires
  • Order Entry & Account Management
  • Multichannel Communication (Phone, Email, Chat)
  • Insurance Verification & Eligibility Review
  • Educating Recipients on Products and Processes
  • Technical Systems: Salesforce, Brightree, Oracle

Timeline

Orders and Insurance Specialist

Cochlear Americas
12.2023 - Current

Waitress / Bartender / Shift Lead

Toby Keith's I Love This Bar and Grill
06.2020 - 10.2023

Sales Associate / Key Holder

Dollar General
05.2019 - 06.2020

High School Diploma -

Kremlin Hillsdale High School