Tatum Hurley
Paso Robles ,CA
Summary
Dynamic professional with a proven track record at The Human Bean, where I elevated customer satisfaction through exceptional service and high-quality coffee beverages. Skilled in guest service and effective multitasking, I thrive in fast-paced environments, ensuring seamless operations and positive customer experiences. Adept at fostering loyalty and repeat business, showcasing a blend of excellent communication skills and a positive, professional demeanor.
Overview
6
6
years of professional experience
Work History
Vet Assistant
Rolling A Race Track
Atascadero, CA
10.2022 - 06.2023
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Collected patient biopsies and blood samples for laboratory analysis.
- Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
- Facilitated timely referrals to specialists by gathering relevant patient information and coordinating appointments when necessary.
- Ensured accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
- Assisted in diagnostic procedures such as radiographs, bloodwork analysis, and urine testing for comprehensive patient evaluations.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Performed testing and completed blood counts.
Head Hostess
Hearst Ranch Winery
San Simeon, CA
03.2022 - 12.2022
Coffee Barista
The Human Bean
Twin Falls, ID
08.2021 - 11.2021
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Provided personalized recommendations based on customer preferences, fostering loyalty and repeat business.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
Professional Dog Bather
Pups N Such
King City, CA
01.2017 - 12.2020
- Monitored inventory levels of supplies, submitting timely requests for reordering essential items necessary for daily operations.
- Assisted in training new hires on best practices for dog bathing techniques, contributing to an overall improvement in team performance.
- Provided exceptional customer service by actively listening to client concerns and addressing their pet''s specific needs during the bathing process.
- Complied with all relevant regulations governing animal care facilities, including proper disposal of waste materials and adherence to mandated grooming standards.
- Enhanced customer satisfaction by providing thorough dog bathing services tailored to each pet''s unique needs.
- Collaborated with groomers to ensure seamless handoff of dogs after bathing, leading to improved appointment scheduling.
- Reset procedure rooms between appointments and disinfected equipment.
Education
Highschool Diploma -
Monterey Home County Charter
Salinas, CA06.2021
Skills
- Guest service
- Reservation coordination
- Bar terminology
- Exceptional communication
- Table Bussing
- Greeting and seating
- Reservation Management
- Dining room management
- Reservation planning
- Group reservations management
- Item promotion
- Bill computation
- Reservation setting
- Phone Etiquette
- Customer Service
- Effective Multitasking
- Guest Seating
- Greeting guests
- Cleaning and sanitation
- Guest complaint resolution
- Seating arrangements
- Server Support
- Restroom Servicing
- Calm Demeanor
- Positive and professional
- Team Player
- Flexible and Adaptable
- Reliable and Trustworthy
Timeline
Vet Assistant
Rolling A Race Track
10.2022 - 06.2023
Head Hostess
Hearst Ranch Winery
03.2022 - 12.2022
Coffee Barista
The Human Bean
08.2021 - 11.2021
Professional Dog Bather
Pups N Such
01.2017 - 12.2020
Highschool Diploma -
Monterey Home County Charter