Tatum Lommen
Lacey,WA
Summary
I have a proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated all throughout my work experience. Expert in organization and time management, adept at balancing high-volume transactions with meticulous attention to detail. Excelled in roles requiring strong communication and data entry skills, achieving consistent customer satisfaction rates and operational excellence.
Overview
4
4
years of professional experience
Work History
Receptionist
Washington Orthopaedic Center
Centralia, WA
05.2024 - Current
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
Bank Teller
Wells Fargo
Centralia, WA
11.2023 - 03.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Waitress Trainer
Farellis Pizza
Lacey, WA
05.2020 - 11.2023
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
Education
High School Diploma -
Todd Beamer
Federal Way, WA06.2022
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer and client relations
- Schedule Management
- Multi-line telephone operation
Timeline
Receptionist
Washington Orthopaedic Center
05.2024 - Current
Bank Teller
Wells Fargo
11.2023 - 03.2024
Waitress Trainer
Farellis Pizza
05.2020 - 11.2023
High School Diploma -
Todd Beamer