Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

Tatum Mattes

Chicago

Summary

Motivated Maitre D' with extensive background in management, training, and social media experience. Looking to expand my knowledge of the restaurant industry at large.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Maitre D' and Support Staff

Obelix
Chicago
04.2023 - Current
  • Cultivated a customer-oriented, welcoming environment at a busy fine-dining restaurant, and handled reservations seamlessly.
  • Maintained up-to-date knowledge of menu items, ingredients, preparation techniques, wine lists and other beverage offerings.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Recognized VIP customers upon arrival and provided them with personalized attention throughout their visit.

Trainer

Whole Foods Market
Chicago
08.2022 - 04.2023
  • Coached employees through day-to-day work and complex problems.
  • Established and implemented training facilitation programs to maximize team performance.
  • Trained new employees on proper protocols and customer service standards.
  • Compiled training reports and scheduled team members for dedicated training time.

Shift/Social Media Manager

Marigold Kitchen
Madison
11.2021 - 08.2022
  • Increased customer engagement through social media.
  • Monitored online presence of the company's brand to engage with users and strengthen customer relationships.
  • Supervised employees and oversaw quality compliance with company's standards for food and service.
  • Ordered product based o of previous sales and set budgets.
  • Proficient barista/barback, filled in for employees breaks and during rushes.

Supervisor/Whole Body Team Member

Whole Foods Market
Madison
02.2019 - 08.2022
  • Trained team members in successful strategies to meet operational needs.
  • Implemented daily operating procedures to keep the store clean, adequately stocked and well-organized.
  • Performed department walk-throughs multiple times each shift to evaluate and correct issues.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

General Manager

Which Wich Sandwiches
Madison
10.2017 - 02.2019
  • Managed budget implementations, employee reviews, training, and schedules.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized eciency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Upkeep and management of safe food handling practices.

Education

High School Diploma -

Sun Prairie High School
Sun Prairie, WI
06.2017

Skills

  • Retail and Restaurant Management
  • Social Media Marketing
  • Personnel Scheduling
  • Staff Mentoring and Training
  • Delegation and Supervision
  • Time-Management
  • Conflict-Management
  • Resy/Open Table
  • Customer retention
  • Hospitality and accommodation

Certification

  • Barista Training, Anodyne Coffee, Milwaukee, Wisconsin
  • BASSET - Alcohol Server Certification
  • ServSafe - Food Handlers Certification

Projects

Whole Communities Fundraiser 2020, Whole Foods Market, Managed the register fundraising drive. Created incentives for cashier participation. Worked with other departments to allocate funds and products for team member prizes. Put together training material based on regional instruction. Customer Service Training Manuals 2022-2023, Whole Foods Market, Created and updated all front end training material. Created a 19 page training manual for the customer service desk, condensing Whole Foods Market guides/playbooks and on-the-job experience. Updated the training pathways for Cashier and Customer Service Desk job roles.

Timeline

Maitre D' and Support Staff

Obelix
04.2023 - Current

Trainer

Whole Foods Market
08.2022 - 04.2023

Shift/Social Media Manager

Marigold Kitchen
11.2021 - 08.2022

Supervisor/Whole Body Team Member

Whole Foods Market
02.2019 - 08.2022

General Manager

Which Wich Sandwiches
10.2017 - 02.2019

High School Diploma -

Sun Prairie High School
Tatum Mattes