Tatum McGoldrick
Lucas,TX
Summary
Dynamic and results-driven professional with extensive experience in customer service. Proven ability to enhance guest satisfaction through effective conflict resolution and team collaboration. Energetic and adaptable, I excel in high-pressure environments while maintaining a positive attitude and ensuring timely service delivery. Committed to continuous improvement and learning.
Overview
6
6
years of professional experience
Work History
Server
Jj's Grill
Fayetteville, Arkansas
08.2025 - Current
- Handled customer complaints with effective conflict resolution techniques.
- Participated in team meetings to discuss service improvements and feedback.
- Adapted quickly to high-pressure situations during peak service hours.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Utilized POS systems for accurate order entry and transactions.
- Resolved customer complaints through effective communication and problem-solving skills.
Server
Stix Icehouse
McKinney, Texas
04.2024 - 08.2024
- Maintained cleanliness and organization of the dining area and service stations.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Handled customer complaints with effective conflict resolution techniques.
Hostess, Cashier
Hawaiian Bros
Allen, Texas
01.2021 - 01.2023
- Managed guest seating arrangements to optimize dining flow and enhance guest experience.
- Handled guest inquiries and resolved concerns with professionalism and empathy.
Stock Associate
Macy's
Allen, Texas
01.2020 - 03.2020
- Stocked clothing racks.
- Prepared online orders.
- organized merchandise.
Education
Bachelor of Arts - Psychology, Minor in Medical Humanities
University of Arkansas
Fayetteville, ARSkills
- Customer service
- Team collaboration
- Conflict resolution
- Performance improvement
- Positive attitude
- Willing to learn
- Energetic and outgoing
- Time management
Community Service
- St. Jude's Catholic Church, Prepared sandwiches and food for the elderly in the community
Timeline
Server
Jj's Grill
08.2025 - Current
Server
Stix Icehouse
04.2024 - 08.2024
Hostess, Cashier
Hawaiian Bros
01.2021 - 01.2023
Stock Associate
Macy's
01.2020 - 03.2020
Bachelor of Arts - Psychology, Minor in Medical Humanities
University of Arkansas