Tatum Swafford
Vestavia Hills,AL
Summary
Dynamic Client Success Manager with a proven track record at Boxtrot, adept at fostering client relationships and ensuring satisfaction. Skilled in project management using Notion and delivering exceptional customer service. Recognized for effectively providing logistics and resolving issues while managing over 70 accounts, driving operational excellence, and client loyalty.
Overview
2
2
years of professional experience
Work History
Client Success Manager
Boxtrot
Chicago, IL
12.2023 - 01.2025
- Managed 70+ client accounts, fostering strong relationships and ensuring satisfaction.
- Provided timely responses to client inquiries, resolving issues effectively.
- Utilized Notion for efficient project management, tracking progress, supporting operations, client onboarding, and freight scheduling.
- Manage timelines, communicate updates to the team, Shiphero setup.
Data Entry
Birmingham Fastner
Birmingham, AL
09.2022 - 03.2023
- Received orders from Sales Team and entered
- Quote pricing for potential orders
- Enter detailed line items for orders
- Informed Purchasing Department of needed inventory
Server/Cashier
Troups Pizza
Vestavia Hills, AL
April - 08.2021
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Took customer orders, payment, answered questions and served food.
- Trained new employees in POS operation & stock procedures
- Verified customer age requirement for alcohol purchases.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
High School Diploma -
Vestavia Hills High School
Vestavia Hills, AL05.2021
Business/ Pre Law
The University of Alabama
Tuscaloosa, ALSkills
- POS Systems
- Customer Service
- Inventory Stocking
- Work Task Prioritization
- Multi-Line Telephone Systems
- Microsoft Office
- Confidentiality and Data Protection
- Appointment Coordination
- Document and File Management
- Data Entry
Timeline
Client Success Manager
Boxtrot
12.2023 - 01.2025
Data Entry
Birmingham Fastner
09.2022 - 03.2023
Server/Cashier
Troups Pizza
April - 08.2021
High School Diploma -
Vestavia Hills High School
Business/ Pre Law
The University of Alabama
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