Tatyana Borrayo

• Collaborated with cross-functional teams to execute process improvements, driving alignment with organizational goals.
• Served as a liaison between senior management and frontline staff to facilitate communication and ensure alignment with company objectives.
• Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for the new organization.
• Led operational initiatives to enhance efficiency and streamline processes across multiple departments.
• Oversaw project management activities, ensuring timely completion of strategic objectives and resource allocation.
• Analyzed operational data to identify trends, recommending adjustments to improve service delivery outcomes.
• Developed and implemented training programs for staff, improving overall team performance and productivity.

• Conducted comprehensive risk assessments to identify appropriate coverage options for clients.
• Developed tailored insurance coverage solutions to meet client needs and preferences.
• Cultivated strong relationships with clients, enhancing customer satisfaction and retention rates.
• Streamlined policy administration processes, improving overall operational efficiency within the office.
• Leveraged CRM systems to track client interactions and manage follow-ups effectively.
• Worked in high-volume, competitive sales environment.

• Administered medications, vaccinations, and treatments as prescribed by veterinarians.
• Administered medications, vaccinations, and treatments prescribed by veterinarians.
• Prepared animals for surgery, assisted in surgical procedures, and monitored anesthesia to ensure patient safety and comfort.
• Performed laboratory tests such as blood work, urinalysis, and fecal analysis.
• Provided post-operative care and monitored patients during recovery.
• Educated clients on proper animal care, addressing questions and concerns to enhance understanding and compliance.
• Maintained accurate, detailed records of patient treatments and procedures to support effective veterinary care and compliance.

• Supervised and cared for dogs of all breeds and sizes, ensuring their comfort and safety in a daycare setting.
• Supervised and cared for dogs of all breeds and sizes in a daycare setting.
• Ensured the safety and well-being of animals at all times.
• Supervised co-workers for efficient and orderly work shifts.
• Planned and implemented daily exercise and play activities for animals.
• Administered medications and provided basic grooming services.
• Cleaned and maintained animal living areas, promoting a safe and hygienic environment for all animals.
• Supervised co-workers to ensure efficient workflow during shifts. for efficient and orderly work shifts.
• Assisted with intake and check-out processes, providing exceptional customer service and fostering positive client interactions.

• Greeted and welcomed clients to create a positive and friendly atmosphere that enhanced customer experience.
• Answered phone calls, responded to inquiries, and provided information about lash services.
• Scheduled and managed client appointments using booking software.
• Checked clients in and out, ensuring payment accuracy and efficient transaction management.
• Maintained client records, updating information and handling documentation.
• Managed inventory of lash products and placed orders.
• Handled general administrative duties such as filing, scanning, email, and social media correspondence.
• Handled administrative duties including filing, scanning, and email correspondence, supporting smooth daily operations.

• Sales generation of various merchandise through the knowledge of product and company.
• Generated sales of merchandise by leveraging product knowledge and company offerings.
• Handled cash and card transactions accurately across various payment methods.
• Stocking and replenishing of merchandise.
• Maintained store cleanliness and organization. though effective team collaboration.

Grooming certification