Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

TATYANA DRAYTON

Lithia Springs,GA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience

Work History

Manager

Happy Paws Inn
05.2020 - Current
  • Develop and maintain relationships with customers and suppliers through account development.
  • Leverage data and analytics to make informed decisions and drive business improvements.
  • Define clear targets and objectives and communicate to other team members.
  • Deliver performance reviews, recommending additional training or advancements.
  • Manage office operations while scheduling appointments for department managers.
  • Open and close location and monitor shift changes to uphold successful operations strategies and maximize business success.
  • Control finances to lower costs and keep business operating within budget.
  • Coach new hires on company processes while managing employees to achieve maximum production.
  • Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.

Receptionist

Happy Paws Inn
02.2019 - 05.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Acted as lead receptionist, answering and responding to clients in a timely and professional manner
  • Took on multiple roles within facility to gain comprehensive understanding of the business
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Sales Associate

JCPenney
12.2017 - 01.2019
  • Consistently met or exceeded sales goals through effective relationship building and product knowledge
  • Provided excellent customer service by actively listening to customer needs and offering solutions
  • Demonstrated strong communication and interpersonal skills to build trust with customers and effectively close sales
  • Utilized point-of-sale software to process transactions, manage inventory, and track sales data
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Recorded accurate and efficient records in customer database.

Medical Records Assistant

Quintiles Lab
11.2016 - 12.2017
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Maintained patient confidence by keeping patient records information confidential.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.

Education

High School Diploma -

Benjamin E Mays High School
05.2017

Skills

  • Google Workspace
  • Zendesk
  • Data Entry
  • Strategic Planning
  • Verbal and Written Communication
  • Schedule Preparation
  • Budgeting and Cost Control
  • Managing Operations and Efficiency
  • Administration and Reporting
  • Managing Employee Relations
  • Business Analysis
  • Quality Control Standards

Timeline

Manager

Happy Paws Inn
05.2020 - Current

Receptionist

Happy Paws Inn
02.2019 - 05.2020

Sales Associate

JCPenney
12.2017 - 01.2019

Medical Records Assistant

Quintiles Lab
11.2016 - 12.2017

High School Diploma -

Benjamin E Mays High School

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TATYANA DRAYTON