Tatyana Hicks
Foxborough,MA
Summary
Adept at navigating high-stress scenarios, I excelled as a Customer Service Representative at Teleperformance USA, enhancing customer loyalty through empathetic conflict resolution and active listening. My critical thinking and problem-solving skills ensured satisfactory outcomes, significantly contributing to company success.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
05.2019 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Booker T Washington Senior High
Miami, FL06.2017
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Customer Service Representative
Teleperformance USA
05.2019 - 09.2022
High School Diploma -
Booker T Washington Senior High
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