Tatyana Hopper
Clanton
Summary
In the workplace, I provide a special combination of abilities, passion, and sincere dedication to any group of task. I take a proactive approach to challenges and I am driven to achieve achievements. I believe my commitment to make a meaningful contribution to the team's success will be great factor to add. It highlights my ability to collaborate and communicate efficiently. I am excited to contribute my team work and my strong work ethic towards the job. My varied experiences and eager goal to gain knowledge makes a valuable asset in any workplace.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Indotronix International Corp, Contracting
05.2022 - Current
- Streamlined call center processes for improved efficiency and reduced wait times.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Handled sensitive client information with discretion, adhering to HIPAA privacy regulations at all times.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Processed Medicaid applications accurately, ensuring timely access to healthcare services for eligible members.
- Collaborated with healthcare providers to resolve billing issues, facilitating prompt payment of claims.
Customer Service Representative
Indotronix International Corp, Contracting
01.2022 - 05.2022
- Streamlined the unemployment claims process by implementing efficient case management strategies.
- Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
- Provided exceptional customer service to both internal and external stakeholders while managing a high volume of incoming calls and emails daily.
- Reviewed appeal requests from denied claimants, making determinations based on legal guidelines and individual case factors.
Customer Service Representative
Randstad
09.2021 - 01.2022
- Streamlined the Medicare enrollment process by effectively managing and organizing application documentation.
- Delivered prompt resolution for member inquiries regarding their Medicare enrollment status, providing clear and concise information.
- Assisted members in understanding complex Medicare policies, guiding them through the enrollment process stepbystep.
- Maintained strict confidentiality of member information, adhering to HIPAA guidelines and company privacy policies.
Customer Service Representative
Sitel
12.2020 - 05.2021
- Enhanced member satisfaction by providing efficient and accurate transaction processing.
- Assisted in increasing credit union membership by promoting products and services to potential members during interactions.
- Calculated fees due, interest and change for customer transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Childcare Assistant
DFAS
01.2018 - 01.2020
- Supported early literacy skills through storytelling, reading books, and teaching letter recognition.
- Enhanced children''s cognitive development by implementing engaging and age-appropriate learning activities.
- Promoted physical development by leading outdoor activities, games, and group exercises suitable for young children.
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
High School Diploma -
Louisville High School
Louisville, MSAssociate of Arts - Business Management
Meridian Community College
Meridian, MSSkills
- Complaint Resolution
- Product Knowledge
- Data Entry
- Call Management
- Appointment Scheduling
- Microsoft Outlook
- Microsoft Excel
Timeline
Customer Service Representative
Indotronix International Corp, Contracting
05.2022 - Current
Customer Service Representative
Indotronix International Corp, Contracting
01.2022 - 05.2022
Customer Service Representative
Randstad
09.2021 - 01.2022
Customer Service Representative
Sitel
12.2020 - 05.2021
Childcare Assistant
DFAS
01.2018 - 01.2020
High School Diploma -
Louisville High School
Associate of Arts - Business Management
Meridian Community College
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