Tatyana Jackson
Summary
Energetic and adaptable professional with strong leadership and organizational skills. Understands business operations and financial management, with expertise in strategic planning and team coordination. Committed to driving growth and efficiency while fostering positive workplace culture.
Overview
8
8
years of professional experience
Work History
Guest Service Associate
Target
04.2017 - 09.2017
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Trained and motivated associates credit goals and penetration.
Customer Service Representative
Alorica
03.2017 - 09.2017
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
General Manager
Office Depot Inc
07.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Area Sales Manager/Dock Manager
Dillard's
08.2022 - 08.2024
- Executed proven strategies to hit sales quota and help company achieve goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Prepared sales presentations for clients showing success and credibility of products.
- Managed over 13 employees with daily housekeeping and dock task.
- Unloading and loading trailers to and from destinations.
- Oversee operations and upkeep on 2 buildings.
- Recruited, hired and trained new team members.
Sales Floor Supervisor
Lowes Home Improvement
08.2018 - 08.2022
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Set sales goals and tracked progress using IMS.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Customer Service Representative
Kotobuki Marketing
03.2018 - 08.2018
- Answered constant flow of customer calls with minimal wait times.
- Handling customers personal information over the phone to process loans.
Education
BBA -
University of New Mexico
Albuquerque, NM06-2027
High School Diploma -
Aztec Home School
06.2012
Skills
- Visual Merchandising
- Retail Staff Management
- Strategic selling
- Customer Service
- Attention to Detail
- Decision Making
- Multitasking
- Freight Handling
- Dock and Management
- Staff Development
- Power Equipment Operator
Timeline
General Manager
Office Depot Inc
07.2024 - Current
Area Sales Manager/Dock Manager
Dillard's
08.2022 - 08.2024
Sales Floor Supervisor
Lowes Home Improvement
08.2018 - 08.2022
Customer Service Representative
Kotobuki Marketing
03.2018 - 08.2018
Guest Service Associate
Target
04.2017 - 09.2017
Customer Service Representative
Alorica
03.2017 - 09.2017
High School Diploma -
Aztec Home School
BBA -
University of New Mexico
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