Tatyana Kane
Durham,NC
Summary
Dedicated Customer Service and Administrative Professional with over 10 years of experience delivering responsive support to diverse stakeholders. Skilled in managing communications, resolving issues, processing transactions, and maintaining accurate records. Proficient in Microsoft Office, HRIS, and various data management systems. Thrives in fast-paced environments while prioritizing multiple tasks.
Overview
2
2
years of post-secondary education
11
11
years of professional experience
Work History
HR Generalist
Durham Ridge Assisted Living
Durham, NC
06.2025 - Current
- • Supported recruiting and onboarding activities to ensure smooth integration of new employees.
- Administered drug testing during the employee onboarding process.
- • Provided professional support to employees and internal departments, and enhancing communication and issue resolution.
- • Responded to employee inquiries and communicated company policies, fostering understanding and compliance.
- • Support employee relations and performance management activities.
- • Assisted with payroll processing by verifying employee hours and maintaining accurate records.-related processes and accurate data entry.
- • Maintain organized and confidential employee files and records.
- • Answer incoming calls, identify the purpose of inquiries, and direct callers to the appropriate department.
- • Manage multiple administrative responsibilities while maintaining accuracy and professionalism.
Concierge/Front Desk
Waltonwood Lake Boone
Raleigh, NC
01.2024 - 01.2025
- • Welcomed residents, families, visitors, and staff while providing friendly and professional customer service.
- • Answered incoming calls, gathered information, addressed inquiries, and directed callers to appropriate destinations, ensuring efficient communication.
- • Answered incoming internal and external calls, gathered information, answered questions, and directed callers to the appropriate destination.
- • Maintained knowledge of residents, families, and staff to provide personalized and effective service.
- • Monitored building entry and exit activity and followed established safety, security, and emergency procedures.
- • Processed daily resident charges, including meal tickets and general store purchases, contributing to accurate financial tracking.
- • Recorded daily resident payments for meals and store purchases, ensuring accurate financial documentation.
- • Leveraged knowledge of residents, families, and staff to deliver personalized service, enhancing overall resident satisfaction.
Concierge/Front Desk
UNC George Watts Hill Alumni Center
Chapel Hill, NC
01.2023 - 09.2024
- • Provided welcoming and professional customer service to members and guests in a high-contact environment.
- • Built positive relationships with members through personalized communication, name recognition, and responsive service.
- • Responded to member emails and made outbound calls to provide timely information and follow up on requests, enhancing member satisfaction.
- • Facilitated accurate payment collection to maintain financial integrity. for the Accounting Office and managed related administrative tasks, ensuring accurate financial transactions.
- • Answered and transferred telephone calls to the appropriate departments.
- • Sent daily text updates to members about menus, events, reminders, and invitations, fostering engagement and awareness.
- • Collected payments for the Accounting Office and assisted with related administrative tasks.
- • Developed document templates for various administrative processes. and performed copying, faxing, mailing, and other administrative duties.
- • Assisted with newsletters, website calendars, and event announcements.
Amazon Delivery driver
Jemg Supply Chain
Durham, NC
01.2019 - 01.2023
- • Organized and prepared customer packages for delivery, ensuring timely and accurate delivery.
- • Delivered packages to customers promptly at their specified locations. while providing courteous and professional customer interactions.
- • Managed daily delivery responsibilities independently, consistently meeting or exceeding performance expectations.
- • Organized and prepared customer packages for delivery while maintaining accuracy and organization.
- • Engaged with customers professionally to enhance their delivery experience. during deliveries.
Team Leader
Lisa's Cleaning
Apex, NC
01.2016 - 01.2019
- • Supervised team of 4–6 employees, set daily goals, and ensured adherence to deadlines and safety standards.
- • Delivered customer service by proactively addressing needs, fostering satisfaction and loyalty.
- • Trained new employees on job responsibilities and customer-service procedures, enhancing team competency and service quality.
- • Provided customer service and addressed customer needs to maintain satisfaction.
- • Maintained professional and trustworthy relationships with customers while working in their homes.
- • Ensured proper documentation was completed and shared to maintain operational standards.
- • Collected and deposited customer payments.
Education
Associate in Business Administration - Business Administration
Strayer University
Durham, NC 09.2024 - 10.2026
Skills
- Recruiting support
- Recruiting coordination
- Onboarding support
- Employee relations
- Payroll administration
- Payroll processing
- HRIS
- Records management
- Administrative support
- Microsoft Office Suite
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Yardi
- Interviewing
- Employee Offboarding
Timeline
HR Generalist
Durham Ridge Assisted Living
06.2025 - Current
Associate in Business Administration - Business Administration
Strayer University
09.2024 - 10.2026
Concierge/Front Desk
Waltonwood Lake Boone
01.2024 - 01.2025
Concierge/Front Desk
UNC George Watts Hill Alumni Center
01.2023 - 09.2024
Amazon Delivery driver
Jemg Supply Chain
01.2019 - 01.2023
Team Leader
Lisa's Cleaning
01.2016 - 01.2019