TATYANA KENNEDY
Oradell,NJ
Summary
Outgoing, goal-oriented manager with distinguished experience in the Hearing Care industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Sales/Tinnitus Solutions Specialist
Treble Health
07.2023 - 09.2024
- Developed and optimized new sales processes for telehealth start-up focused on tinnitus treatment under direction of company founder and CFO.
- Increased revenue by 60% within one year by helping hire, train, support and motivate new sales team. Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best practices.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Identified opportunities for new professional referral sources and grew existing professional referral volume through outreach and training.
- Collaborated with marketing team to design new sales campaigns and improve marketing automations for incoming leads and existing patients.
- Created sales presentations and lead discovery calls, demonstrating features, benefits and advantages of products and services to potential customers.
- Organized and helped conduct in-person events within tinnitus community to raise brand awareness and increase sales volume.
Chief Experience Officer
Advanced Audiology of NY
09.2022 - 07.2023
- Collaborated with practice owner, clinicians, and PCC team of 3 location private practice to identify and prioritize growth opportunities.
- Developed customer journey map and policies to improve customer experience and increase conversion.
- Interfaced with customers and employees to understand customer base and areas of improvement.
- Monitored marketing, social media, and web content.
- Tracked and improved employee satisfaction.
- Coached team members in clinical, sales, and customer service techniques.
- Represented organization at industry conferences and events.
- Oversaw business-wide changes to modernize procedures and organization.
Account Manager
Sonova (Phonak)
10.2020 - 09.2022
- Managed book of business with 150+ hearing care practices to consistently meet or exceed monthly budget between $350-$400k.
- Identified opportunities to unlock new business and implemented strategies to obtain consistent revenue.
- Trained hearing care professionals and front office staff on extensive portfolio of products.
- Maintained records of all sales calls and opportunities using Salesforce CRM.
- Consulted with hearing care clinics on business development tools to enhance customer retention.
- Organized and ran regional product launch training events.
- Worked internally to improve sales processes and trained new hires.
Freelance Marketing
Advanced Audiology of NY
06.2020 - 01.2021
- Published monthly blog for local private practice website and social media platforms
- Created unique branded marketing pieces for social media platforms and Google Business pages
- Managed Google Business pages for three practice locations
- Built email marketing strategy via MailChimp
- Researched and implemented online hearing screener to practice website.
Staff Audiologist
ENT and Allergy Associates
11.2016 - 03.2020
- Performed adult, geriatric, and pediatric behavioral Audiological evaluations and electrophysiological testing.
- Dispensed and serviced hearing aids and assistive technologies.
- Supervised 4th year doctoral (Au.D.) students.
- Generated content for company's website and social media channels.
- Collaborated with practice management to improve efficiency and optimize patient experience.
Senior Audiologist
New York Eye & Ear Infirmary of Mt. Sinai
08.2009 - 11.2016
- Performed adult, geriatric, and pediatric behavioral Audiological evaluations and electrophysiological testing
- Performed vestibular testing
- Dispensed and serviced hearing aids
- Provided audiological services to ENT satellite offices
- Lead community outreach programs
- Supervised and trained 4th year Au.D. students and new employees.
Staff Audiologist
Queens Hospital Center Hearing and Speech Service
06.2007 - 08.2009
- Performed adult, geriatric, and pediatric behavioral Audiological evaluations and electrophysiological testing
- Performed VNGs
- Coordinated comprehensive pediatric auditory rehabilitation services.
Education
Doctor of Audiology -
University of Florida
Gainesville, FL04.2010
Master of the Arts -
Hofstra University
Hempstead, NY05.2007
Bachelor of Arts -
Hofstra University
Hempstead, NY05.2005
Skills
- Lifelong learner with growth mindset
- Analytical thinker with strong drive for problem solving
- Highly adaptable and not intimidated by technology or learning new skills
- Strong verbal and written communication
- Active listening and consultative sales
- Salesforce, NextGen, Zoom, Excel, Word Perfect, PowerPoint
Certification
- Licensed dispensing Audiologist (NY/NJ)
Languages
Russian
Native or Bilingual
Spanish
Limited Working
Timeline
Director of Sales/Tinnitus Solutions Specialist
Treble Health
07.2023 - 09.2024
Chief Experience Officer
Advanced Audiology of NY
09.2022 - 07.2023
Account Manager
Sonova (Phonak)
10.2020 - 09.2022
Freelance Marketing
Advanced Audiology of NY
06.2020 - 01.2021
Staff Audiologist
ENT and Allergy Associates
11.2016 - 03.2020
Senior Audiologist
New York Eye & Ear Infirmary of Mt. Sinai
08.2009 - 11.2016
Staff Audiologist
Queens Hospital Center Hearing and Speech Service
06.2007 - 08.2009
Doctor of Audiology -
University of Florida
Master of the Arts -
Hofstra University
Bachelor of Arts -
Hofstra University
- Licensed dispensing Audiologist (NY/NJ)
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