Tatyana Rosario
Kissimmee,FL
Summary
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
5
5
years of professional experience
Work History
Agent Services Representative
Apple One Call Center
03.2022 - 05.2023
- Provided assistance to customers regarding account information, billing inquiries, and technical support.
- Resolved customer complaints by investigating issues and providing solutions
- Monitored customer service queues to ensure all requests were handled promptly and efficiently.
- Adhered to company policies and procedures for handling outbound calls
Collections Agent
Concentrix
10.2020 - 02.2022
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Researched customer accounts for any discrepancies or outstanding payments.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Assisted in the development of strategies to improve collections process efficiency.
- Developed collection methods to achieve or exceed company financial Goals
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
Customer Service Representative
Walmart
08.2019 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Customer Service Representative
Target
11.2017 - 10.2018
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
Education
Associate Degree -
Valencia College
Orlando, FL05.2017
Skills
- Strong negotiation skills
- Cross-selling techniques
- Up-selling strategies
- Customer service
- Multitasking and organization
- Critical thinking
- Adaptability and flexibility
Timeline
Agent Services Representative
Apple One Call Center
03.2022 - 05.2023
Collections Agent
Concentrix
10.2020 - 02.2022
Customer Service Representative
Walmart
08.2019 - 10.2020
Customer Service Representative
Target
11.2017 - 10.2018
Associate Degree -
Valencia College
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