Microsoft Word, PowerPoint, Outlook, Excel
Tatyana Stuart
Team Lead - Assisstant Manager
Spring,TX
Summary
Enthusiastic Assistant Manager with six years of experience in customer service industry. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
2
2
years of post-secondary education
6
6
years of professional experience
Work History
Assistant Manager
TopGolf
Houston, TX
10.2015 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Office Manager
Kids First Academy
Stafford, TX
05.2015 - 10.2015
- Arranged corporate and office conferences for company employees and guests.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Coached new hires on company processes while managing 15 or more employees to achieve maximum production.
- Maintained computer and physical filing systems.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Education
Bachelor of Arts - Health Management And Clinical Assistance
Maryville University Of Saint Louis
St Louis, MO 01.2021 - Current
High School Diploma -
North Shore Senior High School
Houston, TX 08.2011 - 06.2013
Skills
Employee performance evaluations
Accomplishments
- Awarded Employee of the Month for Efficiency and Experience.
- Master in Microsoft Word, PowerPoint, Excel and Outlook.
Software
Timeline
Bachelor of Arts - Health Management And Clinical Assistance
Maryville University Of Saint Louis
01.2021 - Current
Assistant Manager
TopGolf
10.2015 - Current
Office Manager
Kids First Academy
05.2015 - 10.2015
High School Diploma -
North Shore Senior High School
08.2011 - 06.2013
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