Tatyana Washington
Elyria
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Phone Sales Associate
Tmoblie
04.2024 - Current
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Troubleshot problems for callers and helped independently resolve common issues.
- Collaborated with team members to share best practices, enhancing overall team performance.
- Exceeded monthly sales targets consistently by implementing strategic selling techniques.
- Upsold products and services strategically, increasing average transaction value and revenue generation.
Assistant Manager
SUBWAY®Restaurants
06.2017 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Security Officer
Cleveland Hopkins International Airport Cle
03.2018 - 11.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Education
No Degree - Sterile Processing Technician
Lorain County Community College
Elyria, OH01.2026
GED -
Lorain County Community College
Elyria, OH06.2023
Skills
- Goal-Oriented
- Computer Skills
- Organization
- Objection handling
- Active Listening
- Customer Service
- Critical Thinking
- Customer Relations
- Problem Resolution
- Team motivation
- Money Handling
Timeline
Phone Sales Associate
Tmoblie
04.2024 - Current
Security Officer
Cleveland Hopkins International Airport Cle
03.2018 - 11.2021
Assistant Manager
SUBWAY®Restaurants
06.2017 - 03.2024
No Degree - Sterile Processing Technician
Lorain County Community College
GED -
Lorain County Community College
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