Tatyana Williams
North Lauderdale
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Professional tax advisor with deep expertise in tax code, compliance, and regulations. Proven ability to collaborate with teams and adapt to changing needs while delivering accurate and timely results. Strong analytical skills, attention to detail, and effective communication ensure reliability and success in high-pressure environments. Highly skilled in preparing and reviewing tax returns, financial statements, and providing strategic tax planning advice.
Overview
5
5
years of professional experience
Work History
Tax Preparer
Taw Financial Services
01.2024 - 04.2025
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Educated clients on tax planning strategies, helping them save money in future years.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Administrative Assistant
Clean Initiative
01.2024 - 09.2024
- Incoming and outgoing calls to clients, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate requests.
Administrative Assistant Claims Department
Universal Insurance Company
10.2022 - 08.2023
- Creating new claim records, entering data, and maintaining accurate records within the claims management system.
- Reviewing incoming and outgoing documents, attaching/splitting documents, and ensuring proper filing and organization.
- Providing administrative support to adjusters and examiners, assisting with claim investigations and evaluations.
- Review reports for claim intake accuracy and make timely corrections.
- Processing payments, preparing correspondence, and assisting with other administrative tasks as needed.
Customer Service Representative
Answering Service Care
09.2021 - 04.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
Customer Service Representative
Chewys
12.2019 - 02.2021
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Coconut Creek Highschool
Coconut Creek, FL12-2018
Skills
- Document preparation
- Income tax preparation
- Local, state, and federal tax returns
- Relationship building
- Communication
- Organizational skills
- Adaptability
- Event management
- Teamwork
- Prioritization
- Reporting skills
- Microsoft Office proficiency
- Multitask
Timeline
Tax Preparer
Taw Financial Services
01.2024 - 04.2025
Administrative Assistant
Clean Initiative
01.2024 - 09.2024
Administrative Assistant Claims Department
Universal Insurance Company
10.2022 - 08.2023
Customer Service Representative
Answering Service Care
09.2021 - 04.2022
Customer Service Representative
Chewys
12.2019 - 02.2021
Coconut Creek Highschool
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