Tatyanna Williams
Summary
Results-driven candidate known for strong attention to detail and professionalism. Experienced in maintaining confidentiality while providing support and conducting health screenings. Ready to leverage expertise in victim advocacy and case management to drive positive community impact.
Overview
4
4
years of professional experience
Work History
Chat Advocate
National Domestic Violence Hotline
10.2023 - 11.2024
- Provided legal support to clients navigating domestic violence issues through effective communication and empathetic listening.
- Researched case law and statutes relevant to domestic violence, ensuring accurate legal guidance for clients.
- Collaborated with multidisciplinary teams to develop resources and workshops for client empowerment and education.
- Maintained detailed and accurate case documentation in a secure database, adhering to strict confidentiality and privacy protocols
- Collaborated with team members and supervisors remotely to coordinate emergency response efforts and connect callers with local shelters, legal aid, and counseling services
COVID-19 Screener
Grand Avenue Pharmacies/RX Rapid Testing
12.2021 - 09.2023
- Conducted health screenings for individuals, ensuring compliance with safety protocols and guidelines.
- Collected and documented health data accurately to maintain records for reporting purposes.
- Assisted in educating individuals on COVID-19 prevention measures and policies.
- Monitored entry points, verifying documentation to control access to facilities effectively.
- Collaborated with healthcare professionals to address screening concerns and improve processes.
- Implemented infection control measures while interacting with diverse populations during screenings.
- Trained new team members on screening procedures and best practices for efficiency.
- Participated in daily briefings to stay informed about updated protocols and safety regulations.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
- Enhanced infection control practices through rigorous sanitization of screening areas and equipment.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
- Contributed to community health efforts by providing essential COVID-19 screening services at various locations, such as schools and workplaces.
IT Support Specialist
National Western Life Insurance
11.2020 - 03.2021
- Provided technical support for hardware and software issues to enhance user productivity.
- Documented support processes and solutions for future reference, enhancing team knowledge base.
- Collaborated with cross-functional teams to implement IT solutions aligned with business needs.
- Monitored system performance and reported anomalies, contributing to proactive maintenance efforts.
- created tickets and provided step by step solutions to work from representatives with technical solutions
Education
High School Diploma -
John B Connally High School
Austin, TXSkills
- Case management
- Technical troubleshooting
- Technical support
- Microsoft outlook
- Software installation
- Remote support
- Customer service
- Friendly and respectful
- Problem-solving
- Vital signs documentation
- Attention to detail
- Verbal and written communication
- Documentation accuracy
- Professionalism and ethics
- Flexible schedule
- Victim advocacy
- Mental health awareness
- Human trafficking awareness
- Sexual assault response
- Data collection
- Self-care strategies
- Safety planning
- Empathy development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Timeline
Chat Advocate
National Domestic Violence Hotline
10.2023 - 11.2024
COVID-19 Screener
Grand Avenue Pharmacies/RX Rapid Testing
12.2021 - 09.2023
IT Support Specialist
National Western Life Insurance
11.2020 - 03.2021
High School Diploma -
John B Connally High School