Dedicated Customer Service Representative with proven skills in conflict resolution, active listening, and fraud detection. Successfully resolved customer issues, enhancing satisfaction and loyalty.
Work History
Customer Service Representative
8 Months
Consumer Cellular | 11.2021 - 07.2022
Addressed customer inquiries and resolved issues via phone and email communication.
Assisted customers with product information, order processing, and service-related questions.
Utilized CRM software to document interactions and track customer feedback effectively.
Collaborated with team members to enhance service delivery and improve customer satisfaction.
Executed sales strategies to meet individual performance goals in a competitive environment.
Customer Service Representative
9 Months
Advance Call Center Technologies | 09.2020 - 06.2021
Analyzed patterns in transactions to identify potential fraudulent activities.
Assisted in conducting investigations of reported fraud cases.
Monitored account activity and flagged suspicious transactions for review.
Maintained detailed records of investigations and outcomes for compliance purposes.
Adapted quickly to new tools and procedures to improve operational efficiency.
Home Health Aide
8 Years 10 Months
Multiple Home Health Agencies | 04.2011 - 02.2020
Administered medications and monitored vital signs to ensure patient health and safety.
Collaborated with healthcare teams to develop tailored care plans addressing individual patient needs.
Provided personal care assistance, including bathing, dressing, and grooming for diverse patient populations.
Assisted patients with mobility and transport needs to enhance independence and comfort.
Education
MBA - Accounting And Finance
South Plains College | Levelland,
Certified Nurse Assistant - Medical
Moore Norman Technology Center | Oklahoma City, Oklahoma | 02-2019