Professional Summary
Overview
Work History
Education
Skills
Timeline

Tatyanna Wright

Consumer Cellular
LUBBOCK
11
years of professional experience

Dedicated Customer Service Representative with proven skills in conflict resolution, active listening, and fraud detection. Successfully resolved customer issues, enhancing satisfaction and loyalty.

Work History

Customer Service Representative

8 Months
Consumer Cellular | 11.2021 - 07.2022
  • Addressed customer inquiries and resolved issues via phone and email communication.
  • Assisted customers with product information, order processing, and service-related questions.
  • Utilized CRM software to document interactions and track customer feedback effectively.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction.
  • Executed sales strategies to meet individual performance goals in a competitive environment.

Customer Service Representative

9 Months
Advance Call Center Technologies | 09.2020 - 06.2021
  • Analyzed patterns in transactions to identify potential fraudulent activities.
  • Assisted in conducting investigations of reported fraud cases.
  • Monitored account activity and flagged suspicious transactions for review.
  • Maintained detailed records of investigations and outcomes for compliance purposes.
  • Adapted quickly to new tools and procedures to improve operational efficiency.

Home Health Aide

8 Years 10 Months
Multiple Home Health Agencies | 04.2011 - 02.2020
  • Administered medications and monitored vital signs to ensure patient health and safety.
  • Collaborated with healthcare teams to develop tailored care plans addressing individual patient needs.
  • Provided personal care assistance, including bathing, dressing, and grooming for diverse patient populations.
  • Assisted patients with mobility and transport needs to enhance independence and comfort.

Education

MBA - Accounting And Finance

South Plains College | Levelland,

Certified Nurse Assistant - Medical

Moore Norman Technology Center | Oklahoma City, Oklahoma | 02-2019

Skills

Customer service
Order processing
Sales support
CRM software
Account management
Fraud detection
Database management
Time management
Critical thinking
Active listening
Conflict resolution

Timeline

Customer Service Representative

Consumer Cellular
11.2021 - 07.2022Read More

Customer Service Representative

Advance Call Center Technologies
09.2020 - 06.2021Read More

Home Health Aide

Multiple Home Health Agencies
04.2011 - 02.2020Read More

South Plains College

MBA from Accounting And Finance
Read More

Moore Norman Technology Center

Certified Nurse Assistant from Medical
Read More
Tatyanna Wright