Army Veteran & Child Advocacy Volunteer
Dedicated to improving outcomes for adoptive children through the Georgia Department of Human Services’ "My Turn Now" program Leverages military leadership and mentorship to provide emotional support, educational guidance, and a positive blueprint for success
Taundra Scarlett
Atlanta,USA
Summary
Accomplished and dedicated professional with extensive experience in real estate, marketing, and financial management across diverse business sectors. Known for driving growth and enhancing operational efficiency through strategic planning and innovative solutions. Proven track record in overseeing multiple properties, enhancing tenant satisfaction, and increasing property value through effective management strategies. Expertise is poised to contribute to a dynamic, high-performing organization that values initiative and results-driven performance while fostering collaborative relationships and delivering exceptional outcomes. Committed to the success of a forward-thinking team by focusing on collaboration, adapting to changing needs, and maintaining a reputation for reliability and flexibility in financial oversight and operational efficiency.
Overview
29
29
years of professional experience
Work History
REGIONAL OPERATIONS MANAGER
INDEPENDENCE REALTY TRUST (IRT) REIT
Atlanta, GA
06.2023 - Current
- Oversaw community engagement and support initiatives for 4,000+ units, leading a dedicated team of over 50 associates.
- Monitored and enforced compliance with operating budgets across communities to enhance financial performance.
- Collaborated with community managers and stakeholders to formulate and implement strategic market plans focused on increasing occupancy and revenue.
- Analyzed and compiled monthly variance and operating summaries to enhance financial performance insights for each community.
- Evaluated and authorized purchase orders surpassing onsite authority, ensuring compliance with asset manager's expense approval limits.
- Reviewed rent roll lease renewals and expirations to support operational workflows. Compiled monthly operating summaries and financial statements to aid in financial oversight. Monitored key reports to assist in decision-making processes.
- Enhanced team communication and unity by organizing frequent meetings and establishing personalized one-on-one interactions.
- Optimized lead management and pricing strategies to sustain elevated occupancy across portfolio.
- Implemented training programs for teams to prioritize customer service excellence, resulting in a 70 percent retention rate.
REGIONAL OPERATIONS MANAGER
AMIFOR
ATLANTA, GA
05.2022 - 06.2023
- Formulated and executed property budgets in collaboration with controller, client/owner, and stakeholders to enhance financial performance of portfolio.
- Oversaw portfolio and community performance to ensure alignment with operational financial and business objectives through property inspections and analysis of financial market reports.
- Supported community managers by conducting interviews, hiring, and training new team members. Assisted in managing team performance according to company policies and values. Helped maintain adequate staffing levels at each community and provided supervision for team member development.
- Collaborated with community managers to develop and implement strategic market plans aimed at enhancing occupancy and revenue growth.
- Conducted routine inspections to ensure properties met established standards, addressing maintenance needs and capital requests as necessary.
- Managed coordination of work activities and services from vendors, consultants, and contractors by identifying needs, negotiating contracts, and monitoring progress.
- Managed preparation of multiple human resources and financial reports while fulfilling additional assigned responsibilities.
SENIOR COMMUNITY MANAGER
LEE ISSACSON PROPERTY MANAGEMENT GROUP
ATLANTA, GA
03.2008 - 01.2011
- Awarded Turnaround Manager of the Year for 2010, demonstrating exceptional leadership in rehab and renovation initiatives.
- Oversaw operations of 350-unit Class C community, leading a team of 9 employees.
- Guided, trained, and evaluated community managers while overseeing operations for five properties.
- Developed and executed engaging presentations and training programs during corporate meetings to foster employee development.
- Monitored and optimized occupancy metrics, ensuring consistent 95% rates for all communities.
- Executed management responsibilities and maintained workflow efficiency in the absence of onsite personnel.
- Oversaw property acquisitions, ensuring thorough due diligence and seamless property takeovers within portfolio.
INDEPENDENT MORTGAGE BROKER
1ST CONTINENTAL MORTGAGE
ATLANTA, GA
01.2008 - 01.2010
- Administered financial operations for $35 million in annual closings, maintaining rigorous standards of accountability and performance.
- Led team of mortgage originators in training and assessment initiatives.
- Cultivated business leads through proactive prospecting and persuasive sales presentations.
- Created and delivered comprehensive loan education seminars to enhance realty firm knowledge.
- Designed and implemented marketing programs while tracking performance metrics for continuous improvement.
REAL-ESTATE CONSULTING AND MANAGEMENT
DIVIDED CAPITAL, LLC
ATLANTA, GA
01.1999 - 01.2008
- Managed strategic servicing of multiple residential investors' portfolios.
- Executed in-depth property due diligence and delivered financial consulting services to optimize investor portfolio diversification.
- Guided new investors through educational sessions focused on upcoming ventures to enhance investment knowledge and decision-making.
PROPERTY MANAGER
MILES PROPERTIES, INC.
ATLANTA, GA
01.1997 - 01.2001
- Directed operations for 446 units while leading a staff of 15 to ensure efficient workflow.
COMMERCIAL PROPERTY MANAGER/BUSINESS MANAGER
LEWARD REALTY GROUP
ATLANTA, GA
01.1997 - 01.2001
- Achieved successful lease agreements through effective negotiation strategies. Streamlined accounts payable and receivable processes, enhancing financial efficiency. Elevated public relations and vendor coordination efforts, resulting in improved stakeholder engagement.
Education
Military Certification - Logistics And Supply Chain Management
U.S. ARMY, QUARTERMASTER SCHOOL
FORT LEE, VA01-2012
Business Administration and Marketing and Associates in Merchandising
AMERICAN COLLEGE/NORTH DEKALB COLLEGE
ATLANTA, GASkills
- OneSite, OPS Technology, Rent Manager, Yield Star, Lead 2 Lease, Yardi Voyager, MRI, LRO, Entrata Domo Proficient with Microsoft Word and Microsoft Excel
- Multi-family, Commercial, Airbnb, and Co-Share Office suites
- Outstanding communication skills
- Customer service
- Employee development
- Logistics
- Management team building
- Sales coaching
Interests
Timeline
REGIONAL OPERATIONS MANAGER
INDEPENDENCE REALTY TRUST (IRT) REIT
06.2023 - Current
REGIONAL OPERATIONS MANAGER
AMIFOR
05.2022 - 06.2023
SENIOR COMMUNITY MANAGER
LEE ISSACSON PROPERTY MANAGEMENT GROUP
03.2008 - 01.2011
INDEPENDENT MORTGAGE BROKER
1ST CONTINENTAL MORTGAGE
01.2008 - 01.2010
REAL-ESTATE CONSULTING AND MANAGEMENT
DIVIDED CAPITAL, LLC
01.1999 - 01.2008
PROPERTY MANAGER
MILES PROPERTIES, INC.
01.1997 - 01.2001
COMMERCIAL PROPERTY MANAGER/BUSINESS MANAGER
LEWARD REALTY GROUP
01.1997 - 01.2001
Military Certification - Logistics And Supply Chain Management
U.S. ARMY, QUARTERMASTER SCHOOL
Business Administration and Marketing and Associates in Merchandising
AMERICAN COLLEGE/NORTH DEKALB COLLEGE