Tauni Penner
Keizer,OR
Overview
22
22
years of professional experience
Work History
BENEFITS SPECIALIST
State Of Oregon, Department of Human Services
Salem, OR
11.2013 - Current
- Managed benefits enrollment processes for diverse employee populations.
- Provided expert guidance on complex benefit options and policies to clients and staff.
- Streamlined benefits administration workflows, improving overall efficiency and accuracy.
- Conducted regular audits of benefits data to ensure compliance with state regulations.
- Mentored junior staff on best practices in benefits management and customer service excellence.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Enhanced understanding of benefit offerings with effective communication materials and presentations.
- Performed benefits audits to identify discrepancies and opportunities for improvement in plan design or administration.
- Built relationships with vendors to foster quality service delivery.
- Streamlined communication with benefits providers, maintaining strong relationships and staying abreast of changes.
ASSISTANT MANAGER
DayDreams Daycare
Salem, OR
03.2011 - 05.2012
- Supervised daily operations and ensured compliance with safety regulations.
- Developed and implemented educational programs to enhance child development.
- Trained and mentored staff in best practices for childcare and classroom management.
- Collaborated with parents to address concerns and improve child outcomes.
- Managed scheduling and staffing to maintain optimal child-to-staff ratios.
- Facilitated communication between staff, parents, and administration for seamless operations.
- Evaluated program effectiveness through regular assessments and feedback collection.
- Led team meetings to foster collaboration and drive continuous improvement initiatives.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
OWNER/OPERATOR
Tauni's Tot's Childcare
Salem, OR
08.2004 - 12.2011
- Managed daily operations of childcare facility, ensuring compliance with health and safety regulations.
- Developed and implemented educational programs that fostered child development and engagement.
- Supervised staff, providing training and mentorship to enhance team performance and service quality.
- Established positive relationships with parents through regular communication and feedback sessions.
- Maintained accurate records of children's progress, enrollment, and health information for regulatory compliance.
- Oversaw budgeting processes, optimizing resource allocation to support operational efficiency.
- Implemented quality improvement initiatives that enhanced program delivery and parent satisfaction rates.
- Researched best practices in early childhood education to continuously improve curriculum offerings.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Timeline
BENEFITS SPECIALIST - State Of Oregon, Department of Human Services
11.2013 - Current
ASSISTANT MANAGER - DayDreams Daycare
03.2011 - 05.2012
OWNER/OPERATOR - Tauni's Tot's Childcare
08.2004 - 12.2011