Taurean Gibson
Floor Manager
Clinton,MD
Summary
Driven and versatile professional with experience at Old Key Lime House, adept in time management and attention to detail. Excelled in roles requiring the ability to handle high-stress situations and maintain operational excellence, resulting in increased customer loyalty and operational efficiency. Demonstrated eagerness to learn and adapt, enhancing team productivity and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Line Cook
Old Key Lime House
03.2023 - 06.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Customer Service Representative
Giant Food
03.2006 - 01.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assistant Manager
Papa Johns
05.2004 - 01.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
John F Kennedy High School
Silver Spring, MD06.1999
Skills
- Time Management
- Attention to Detail
- Highly motivated
- Cleaning and organization
Timeline
Line Cook
Old Key Lime House
03.2023 - 06.2024
Customer Service Representative
Giant Food
03.2006 - 01.2017
Assistant Manager
Papa Johns
05.2004 - 01.2006
High School Diploma -
John F Kennedy High School
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