Taurean Philpott
Cleveland,OH
Summary
Driven professional with a proven track record in customer service and problem-solving, honed at Woodbine Watch Service. Excelled in high-stress situations, enhancing customer loyalty through empathetic resolutions. Skilled in laundry operations and maintaining workplace cleanliness, demonstrating critical thinking in fast-paced environments. Mastered call center software, significantly improving client satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Woodbine Watch Service
14429 Cedar Rd, South Euclid, Oh 44121
02.2021 - Current
- Handled customer inquiries and suggestions about there watch repair courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Days Inn
Housekeeping
5555 Breaksville Rd, Independence, OH
01.2016 - 04.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Sales Associate
Dial America
24650 Center Ridge Road STE, Westlake, OH 44145
06.2018 - 08.2019
- Answered calls, took messages, and transferred calls to correct individuals.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Laundry Attendant
Sheraton Hotels
5300 Riverside Dr, Cleveland , OH 44135
05.2015 - 07.2018
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
Education
High School Diploma -
East High School
Cleveland, OH06.2008
Skills
- Customer Service
- Problem-solving abilities
- Laundry room operations
- Workplace Cleanliness
- Critical Thinking
- Call center experience
- Laundry folding and storage
Timeline
Customer Service Representative
Woodbine Watch Service
02.2021 - Current
Sales Associate
Dial America
06.2018 - 08.2019
Days Inn
Housekeeping
01.2016 - 04.2022
Laundry Attendant
Sheraton Hotels
05.2015 - 07.2018
High School Diploma -
East High School