Taurus Baker

Accomplished Owner offering 10 years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about business acumen, financial administration, regulatory compliance, and recordkeeping. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

• Nominated for Employee of the Quarter every quarter for exceptional customer service and leadership skills.
• Achieved highest commission sales on team in three consecutive months.

• Business Owner, MOTYs Business Consultation, 2023-01-01, Present
• Assistant General Manager, Springhill Suites by Marriott, Westminster, CO, 2023-01-01, Present, Primarily focus on guest satisfaction, payroll, financial accounts, budgeting, and service development. Schedule and direct management team in daily work assignments to maximize productivity. Conduct daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Owns and promote brand standards in alignment with the company’s vision. Ensures that timelines were met with payroll and scheduling in each department. Assist General Manager with developing profit and Loss reports, budgets and financial forecasts. Develop and implement plans that improve financial gain, guests, and employee’s satisfaction.
• Front Office Manager, Hotel Boulderado, Boulder, CO, 2022-01-01, 2023-01-01, Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Boulderado core values. Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures. Review correspondence from guests and incident logs and direct staff according to information obtained. Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Operations Manager, Bowlero, Westminster, CO, 2022-01-01, 2022-01-01, Assist the General Manager with developing financial plans and budgets whilst monitoring the center's performance to achieve its financial goals. Manage multiple departments efficiently and conduct regular meetings with the management team to review performances and offer direction; review weekly/ monthly profit & loss statements and adjust our action plans accordingly. Supervise and direct regular training for all staff members and ensure their efficiency in guest service, food & beverage operations, loss prevention, and corporate operating standards.
• Dual Assistant General Manager, Homewood Suites and Home2 Suites by Hilton, Denver, CO, 2021-01-01, 2022-01-01, Oversee all aspects of both properties’ operations from Home2 Suites to Homewood Suites. Contribute to the overall success of the hotel by exceeding performance goals focused on revenue, both guest and team satisfaction and effectiveness. Coordinate with directors and managers on day-to-day operations for both properties. Ensure that all policies, procedures, federal, state, and local ordinances regarding personnel, security, cashing handling, guest relations and safety are followed. Effectively manage the properties revenue, team performance to ensure that both properties are operating at maximum effectiveness and efficiency.
• Night Audit Supervisor, Marriott Renaissance Hotel, Denver, CO, 2020-01-01, 2021-01-01, Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety. Inform overnight staff of nightly activities, group and VIP arrivals as well as special request and repeat guest. Act as a manager on duty for the hotel in absence of the Front Office Manager when dealing with complaints, problem solving, disturbances and any other issues that may arise. Reconcile all accounts, processed invoices and City/Guest ledgers.
• Front Desk Supervisor, The Sebastian Hotel, Vail, CO, 2017-01-01, 2020-01-01, Provide leadership and oversight of reception operations. Greet guests, process payments, and assign rooms. Respond to email, phone, and in person requests, questions, and complaints. Mitigate escalated situations with quick problem solving for guest satisfaction. Utilize suggestive selling methods to increase nightly hotel occupancy and revenue. Partner with housekeeping, concierge, and reservation department to upgrade guest rooms and provide personalized service. Operate PBX equipment to manage incoming and outgoing calls, set wake-up calls, enable do not disturb settings, and page in-house guests.