Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tessaye Lomon

Jacksonville,FL

Summary

Highly motivated and experienced Hospitality Supervisor with a proven track record of leading teams to deliver exceptional guest experiences. Adept at training and mentoring staff, resolving customer issues, and implementing service improvements. Committed to maintaining high standards of service and fostering a positive work environment.

Overview

17
17
years of professional experience

Work History

Hotel Front Desk Supervisor

Springhill Suites By Marriott
10.2018 - 01.2023
  • Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
  • Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
  • Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Experience in FOSSE
  • Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
  • Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.

Restaurant Manager

Waffle House Restaurant
02.2015 - 10.2018
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.

Group Sales Representative/Front Desk Agent

Crowne Plaza Hotel & Resorts
05.2010 - 02.2015
  • Efficiently managed multiple accounts, ensuring timely follow-ups and successful contract negotiations.
  • Provided exceptional support to clients throughout the entire sales process, from initial inquiry to post-event follow up.
  • Developed comprehensive knowledge of company products and services, enabling persuasive presentations tailored to each client''s unique requirements.
  • Strengthened brand reputation by consistently providing top-notch customer service during pre-booking consultations and throughout event execution stages.
  • Participated in weekly sales meetings to share best practices, discuss challenges, and set team goals moving forward.
  • Collaborated closely with the sales team to create customized group packages for various business needs.
  • Built strong relationships with clients through effective communication and attentive customer service.

Head Server

Dicks Wings And Grill North Jacksonville
12.2005 - 05.2010
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
  • Trained staff members on use of POS system.
  • Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
  • Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.

Education

Associate's in Business Management

Thomas Edison State University
Trenton, NJ
09-2021

High School Diploma -

First Coast High School
Jacksonville, FL
05-2003

Skills

  • Staff training and development
  • Flexible schedule
  • Cash handling expertise
  • Complaint handling
  • Hotel industry experience
  • Guest satisfaction monitoring
  • Teamwork and collaboration
  • Customer service
  • Team leadership

Timeline

Hotel Front Desk Supervisor

Springhill Suites By Marriott
10.2018 - 01.2023

Restaurant Manager

Waffle House Restaurant
02.2015 - 10.2018

Group Sales Representative/Front Desk Agent

Crowne Plaza Hotel & Resorts
05.2010 - 02.2015

Head Server

Dicks Wings And Grill North Jacksonville
12.2005 - 05.2010

Associate's in Business Management

Thomas Edison State University

High School Diploma -

First Coast High School

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