Taussa Mclean
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Silver Lake Resort
07.2022 - 10.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
Administrative Support Specialist
MH Marketing Solutions
03.2016 - 12.2018
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Guided sales prospects on resort property tours and followed up with targeted sales presentations.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Customer Service Representative
Bushkill Group
08.2012 - 04.2016
- Tracked customer service cases and updated service software with customer information.
- Answered constant flow of customer calls with minimal wait times.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
Education
Bushwick Leaders High School For Academic Excellence
Brooklyn, NYSkills
- Appointment Scheduling
- Administrative Support
- Computer Proficiency
- Multi-Line Phone Talent
- Spreadsheets
- Staff Training
- Microsoft PowerPoint
- Office Equipment Proficiency
- Microsoft Outlook
- Customer Service
- Call Center Operations
- Problem-Solving Abilities
Timeline
Customer Service Representative
Silver Lake Resort
07.2022 - 10.2022
Administrative Support Specialist
MH Marketing Solutions
03.2016 - 12.2018
Customer Service Representative
Bushkill Group
08.2012 - 04.2016
Bushwick Leaders High School For Academic Excellence
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