Tauyna Gervais
Mechanicville,NY
Summary
Dynamic service manager with proven leadership at Monroe Tractor & Implement, excelling in customer satisfaction and team efficiency. Expert in warranty claims and KPI monitoring, fostering a positive work environment. Achieved a 20% increase in service quality through strategic problem-solving and employee development. Skilled in Excel and adept at multitasking.
Overview
9
9
years of professional experience
Work History
Service Manager
Monroe Tractor & Implement
Albany, NY
06.2022 - Current
- Assisted in managing daily service operations to ensure customer satisfaction and efficiency.
- Supported team in resolving customer inquiries, enhancing overall service quality and response time.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Maintained accurate records of services rendered, supporting data accuracy for reporting purposes.
- Coordinated schedules for service staff, optimizing resource allocation and workflow efficiency.
- Recorded weekly scorecard to track progress of service department.
- Process and review time cards.
- Submit warranty claims.
Sales Associate
Bath & Body Works
Clifton Park, NY
09.2021 - 07.2022
- Delivered exceptional customer service, enhancing shopping experiences and fostering customer loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Collaborated with team members to create visually appealing product displays that maximized sales potential.
- Utilized point-of-sale systems efficiently, processing transactions accurately and swiftly for improved customer satisfaction.
Quality Control
Overton Russel Doerr and Donovan
Clifton Park, NY
01.2017 - 06.2022
- Ensured consistent quality control by conducting thorough inspections of completed work.
- Manually entered new client information.
- Processed chapter 7's and chapter 13's.
- Worked the front desk when needed and answered phone's and directed calls.
- Processed and entered mail.
- Entered claims into system for medical debts.
Sales Supervisor
Lane Bryant
Clifton Park, NY
01.2017 - 05.2021
- Led team to exceed sales targets through effective training and mentorship.
- Developed strategic sales plans to enhance market penetration and customer engagement.
- Analyzed sales data to identify trends, informing decision-making for product promotions.
- Oversaw inventory management, ensuring optimal stock levels and reducing excess inventory costs.
- Trained staff on best practices in customer service and product knowledge for enhanced client relations.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
High School Diploma -
Waterford Halfmoon
Waterford, NYSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- CDK efficient
- Skilled in workbooks
- Excel
- ADP
- Warranty claims
- Customer service
- Reliable and responsible
- Employee training and development
- Team collaboration and leadership
- KPI monitoring
- Quality assurance
- Workplace safety
- Documentation and reporting
- Crew leadership
- Office administration
- Employee supervision
- Outgoing and energetic
Timeline
Service Manager
Monroe Tractor & Implement
06.2022 - Current
Sales Associate
Bath & Body Works
09.2021 - 07.2022
Quality Control
Overton Russel Doerr and Donovan
01.2017 - 06.2022
Sales Supervisor
Lane Bryant
01.2017 - 05.2021
High School Diploma -
Waterford Halfmoon