Tavanake Melancon
Lafayette,IN
Summary
Experienced production leader knowledgeable about [meat packing plant] practices and regulatory requirements. Directs and motivates employees to accomplish challenging performance and quality objectives. Successful at keeping costs low and employee job satisfaction high while promoting safety and compliance.
Overview
17
17
years of professional experience
Work History
Home Health Caregiver
Primetime Provider Service
03.2023 - Current
- Provided personalized care to clients, ensuring comfort and safety in daily activities.
- Guided clients in mobility enhancement, fostering independence through adaptive techniques and equipment.
- Monitored health conditions and reported changes to healthcare professionals for timely interventions.
- Developed and implemented personalized care plans tailored to client needs and preferences.
Customer Service Representative
Extend Health
06.2021 - 04.2025
- Supported Medicare-eligible recipients in navigating health reimbursement accounts and benefits. Guided individuals through enrollment procedures for funding and coverage services. Addressed a range of inquiries regarding health benefits to ensure informed decisions.
- Willis Towers Watson
- Provided outstanding customer service through prompt resolution of inquiries and concerns.
- Delivered exceptional customer service by resolving inquiries and issues efficiently.
- Developed and implemented process improvements to enhance service delivery efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Line Supervisor
Cargill Meat Solutions Corporation
06.2012 - 05.2021
- Supervised production lines to ensure adherence to quality standards and operational efficiency.
- Trained new employees on safety protocols, equipment usage, and standard operating procedures.
- Implemented process improvements that enhanced overall output and reduced waste.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
Customer Service Representative
NCO Group
10.2009 - 06.2012
- Handled technical support calls for Geek Squad, addressing customer inquiries in a call center. Executed troubleshooting procedures to resolve various technical issues over the phone. Encouraged customers to opt for in-home Geek Squad services as needed. Maintained a focus on meeting customer needs throughout each interaction.
Education
Bachelor's degree - Psychology
Oklahoma Panhandle State University
Goodwell, OK05-2020
Skills
Technical Support
Data entry
Mac OS
Leadership
Manufacturing
LAN
Help Desk
Desktop Support
Customer service
Computer literacy
Troubleshooting
Negotiation
Computer Networking
VPN
Microsoft Windows Server
Operating Systems
Network Support
Remote Access Software
Microsoft Windows
Logistics
VoIP
Load Balancing
Sales
Salesforce
Communication skills
Typing
Quality control
Personal Information
- Relocation: Anywhere
- Work Permit: Authorized to work in the US for any employer
Timeline
Home Health Caregiver
Primetime Provider Service
03.2023 - Current
Customer Service Representative
Extend Health
06.2021 - 04.2025
Line Supervisor
Cargill Meat Solutions Corporation
06.2012 - 05.2021
Customer Service Representative
NCO Group
10.2009 - 06.2012
Bachelor's degree - Psychology
Oklahoma Panhandle State University