Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tavante Wilkerson

Douglasville,GA

Summary

Resourceful Work From Home Agent known for maintaining high productivity levels and efficiently completing tasks. Possess specialized skills in customer service, time management, and technical troubleshooting. Excel in communication, adaptability, and self-motivation, ensuring seamless operations and client satisfaction in remote work environments.

Goal-oriented professional with extensive experience in dedicated customer service. Remains highly poised, positive and confident to thrive in fast-paced environment. Focused on continual self-improvement to professionally represent company.

Result-driven Work From Home Agent with relevant experience in customer service, sales and technical support. Possess strong communication skills, problem-solving ability, and familiarity with CRM software and modern telecommunication technology. Proven record of improving customer satisfaction ratings and resolving issues in a timely manner. Known for maintaining composure under pressure while providing friendly, professional service.

Overview

8
8
years of professional experience

Work History

Work From Home Agent

Walmart
Douglasville, GA
10.2023 - 07.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Customer Service Representative

Chick-fil-A
, GA
04.2021 - 01.2022
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Customer Service Representative

Home Depot
Douglasville, GA
03.2019 - 07.2020
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered customer inquiries and provided accurate information regarding products and services.

Freight Handler

Southeastern Freight Lines
Suwanee, Georgia
03.2016 - 11.2019
  • Loaded and unloaded freight from trucks using a forklift, pallet jacks, and hand trucks.
  • Maintained accurate records of freight received and shipped out.
  • Inspected shipments for damages or discrepancies prior to loading and unloading.

Education

Some College (No Degree) -

Georgia Gwinnett College
Lawrenceville, GA

Skills

  • Phone Etiquette
  • Goal-Oriented
  • File Maintenance
  • Record preparation
  • Call handling
  • Adaptability and Flexibility
  • Understanding Customer Needs
  • Multitasking

Timeline

Work From Home Agent

Walmart
10.2023 - 07.2024

Customer Service Representative

Chick-fil-A
04.2021 - 01.2022

Customer Service Representative

Home Depot
03.2019 - 07.2020

Freight Handler

Southeastern Freight Lines
03.2016 - 11.2019

Some College (No Degree) -

Georgia Gwinnett College
Tavante Wilkerson