Tavatchai Sharp
Yukon
Summary
Experienced with classroom support and student engagement. Utilizes effective techniques to assist with educational activities and foster positive learning environment. Track record of adapting to classroom dynamics and supporting both educators and students.
Overview
10
10
years of professional experience
Work History
Ground Operations Lead
Veho
01.2025 - Current
- Enhanced team productivity by implementing efficient operational processes.
- Coordinated cross-departmental initiatives to improve workflow and reduce operational bottlenecks.
- Streamlined daily operations with effective resource allocation and task prioritization.
- Boosted team morale, fostering a collaborative environment through open communication.
- Improved operational efficiency by developing strategic plans for resource management.
- Led operational meetings to identify challenges and implement solutions for process improvement.
- Optimized scheduling processes to enhance operational effectiveness and meet project deadlines.
Warehouse Assistant
Amazon
08.2024 - 01.2025
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
LEAD ACCOUNT EXECUTIVE
TBS Factoring Service
01.2019 - 07.2024
- Responsible for providing direct oversight for the team while providing excellent customer service and monitoring portfolio from credit to collections of invoices purchased
- Collaborated with cross-functional teams to develop innovative solutions for complex client needs.
- Acted as a trusted advisor for clients, offering expert guidance on products/services that would provide optimal value based on their unique needs goals.
- Delivered exceptional customer service, fostering long-lasting partnerships with clients and stakeholders.
- Effectively balanced demands from clients and internal departments while prioritizing tasks accordingly.
Operations Manger
FedEx Ground
01.2016 - 01.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Technical Support Rep.
Apple Inc.
01.2015 - 01.2018
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Education
Bachelor of Science - Business & Professional Leadership
Southeastern University
Lakeland, FL05-2019
Skills
- TIME MANAGEMENT
- RELATIONSHIP BUILDING
- COMMUNICATION
- ADMINISTRATION SUPPORT
- CLERICAL SKILLS
- Classroom management
- Critical thinking
- Positive role model and mentor
- Growth mindset
- Conflict resolution
Timeline
Ground Operations Lead
Veho
01.2025 - Current
Warehouse Assistant
Amazon
08.2024 - 01.2025
LEAD ACCOUNT EXECUTIVE
TBS Factoring Service
01.2019 - 07.2024
Operations Manger
FedEx Ground
01.2016 - 01.2019
Technical Support Rep.
Apple Inc.
01.2015 - 01.2018
Bachelor of Science - Business & Professional Leadership
Southeastern University
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