Tavia Johnson
Las Vegas,NV
Summary
Dynamic hospitality professional with a proven track record at The Cracked Egg, excelling in guest service and reservation coordination. Recognized for exceptional communication and strong leadership, I streamlined seating processes, enhancing efficiency and guest satisfaction. Committed to maintaining high standards of cleanliness and fostering a welcoming atmosphere for all patrons.
Overview
8
8
years of professional experience
Work History
Head Hostess
The Cracked Egg
Las Vegas, NV
03.2024 - 11.2024
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
GRA
Sams Town
Las Vegas, NV
01.2023 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- cleaned sanitized rooms efficiently an well with in good time .
- Paid attention to detail while completing assignments.
CNA
Fork Mountain Adult Rest Home
Bassett, VA
01.2020 - 03.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Cashier Team Lead
Dollar General Store
Bassett, VA
04.2017 - 09.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Education
High School Diploma -
Sherwood High School
Sherwood, OR05.2017
Skills
- Guest service
- Reservation coordination
- Bar terminology
- Exceptional communication
- Food station setup
- Table bussing
- Safe food handling
- Reservation planning
- Food inspection
- Team management
- Strong leadership
- Phone etiquette
- Customer service expertise
- Hospitality service expertise
- Cleaning and sanitation
- Complaint handling
- Positive and professional
- Hospitality and accommodation
Timeline
Head Hostess
The Cracked Egg
03.2024 - 11.2024
GRA
Sams Town
01.2023 - 07.2024
CNA
Fork Mountain Adult Rest Home
01.2020 - 03.2022
Cashier Team Lead
Dollar General Store
04.2017 - 09.2019
High School Diploma -
Sherwood High School