Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tavia McPherson

Pittsburgh,PA

Summary

Friendly, reliable, and customer-focused professional with a genuine passion for helping people and creating a welcoming environment. I have strong communication and problem-solving skills and understand the importance of being friendly, professional, and attentive when working with guests. I’m comfortable answering calls, assisting with check-ins and check-outs, handling guest requests, managing multiple tasks, and resolving concerns with patience and professionalism. I’m a quick learner, work well as part of a team, and can stay calm and organized during busy shifts. I take pride in providing great service and making sure every guest feels respected, welcomed, and taken care of.

Overview

5
5
years of post-secondary education
2
2
years of professional experience

Work History

Front Desk Agent

Doubletree By Hilton
Pittsburgh, Pennsylvania
05.2025 - 06.2026
  • Greeted, registered and assigned rooms to hotel guests.
  • Collaborated with team members to maintain front desk organization and efficiency.
  • Promoted hotel amenities and local attractions to enhance guest experiences.
  • Provided excellent customer service while upholding company policies.

Front Desk Agent

Comfort Inn & Suites
Pittsburgh, Pennsylvania
12.2024 - 04.2025
  • Assisted guests with special requests and resolved issues effectively.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Coordinated room assignments and maintained accurate reservation records.

Front Desk Agent

Hyatt Place
Pittsburgh, PA
03.2024 - 12.2024
  • Greeted guests warmly upon arrival and provided check-in assistance.
  • Managed room reservations using hotel management software efficiently.
  • Answered guest inquiries promptly and provided accurate information.

Education

Business

William Knibb Menorial High School
Falmouth ,
09.2010 - 11.2015

Skills

  • Guest services
  • Communication skills
  • Time management
  • Attention to detail
  • Sales expertise
  • Office management
  • Guest relations
  • Hotel management software
  • Customer satisfaction
  • Hospitality services
  • Administrative skills
  • Problem-solving skills
  • Adaptability

Timeline

Front Desk Agent

Doubletree By Hilton
05.2025 - 06.2026

Front Desk Agent

Comfort Inn & Suites
12.2024 - 04.2025

Front Desk Agent

Hyatt Place
03.2024 - 12.2024

Business

William Knibb Menorial High School
09.2010 - 11.2015
Tavia McPherson