Tavia Neal
San Antonio,Texas
Summary
Healthcare administrative professional with 5+ years of experience supporting patient access, medical scheduling, insurance verification, and pharmacy operations in fast-paced healthcare environments. Experienced in patient registration, prescription processing, prior authorizations, and insurance eligibility verification to ensure accurate billing and timely patient care. Skilled in EHR documentation, claims support, and coordinating services across clinical and pharmacy teams while maintaining strict HIPAA compliance. Proven ability to work efficiently in both remote and in-person roles, providing compassionate patient support while improving workflow efficiency and reimbursement accuracy.
Overview
4
4
years of professional experience
Work History
Patient Care Representative
Emerge
San Antonio, TX
07.2025 - Current
- Support patients receiving weight-loss medications through pharmacy-based services.
- Coordinate prescription processing, refills, and prior authorization follow-ups.
- Educate patients on medication usage, next steps, and pharmacy workflows.
- Maintain accurate documentation while ensuring HIPAA compliance and patient confidentiality.
- Coordinate with pharmacists and pharmacy technicians to ensure prescriptions are processed and dispensed efficiently
Medical Scheduler
HCA Healthcare
San Antonio, TX
08.2024 - 10.2025
- Scheduled outpatient imaging procedures, including MRI, CT, Ultrasound, Nuclear Medicine, and Interventional Radiology.
- Verified physician orders, insurance eligibility, and required authorizations prior to scheduling.
- Coordinated with technologists and clinical staff to ensure accurate scheduling and optimal patient flow.
- Provided clear instructions to patients regarding preparation, arrival times, and post-procedure expectations.
- Maintained accurate documentation in EHR systems while adhering to HIPAA and departmental standards.
Virtual Registrar
HCA Healthcare
San Antonio, TX
01.2023 - 07.2024
- Completed virtual patient registration by verifying demographics, insurance coverage, and provider information accurately and efficiently.
- Collected and entered patient data, including consent forms and medical histories, ensuring compliance with HIPAA and organizational policies.
- Verified insurance eligibility and obtained necessary authorizations or referrals prior to appointments.
- Processed copays, deposits, and financial assistance documentation through secure virtual payment platforms.
- Maintained productivity and accuracy in a fast-paced remote environment while meeting daily and weekly performance goals
Medical Claims Processor
Sutherland Global
San Antonio, TX
05.2022 - 07.2023
- Processed and reviewed medical claims for accuracy, completeness, and compliance with payer requirements.
- Verified insurance eligibility, benefits, and prior authorization requirements before claim submission.
- Submitted and tracked claims to commercial and government payers, ensuring timely and accurate reimbursement.
- Resolved denied or rejected claims by identifying errors, correcting codes, and submitting appeals as needed.
- Maintained confidentiality and compliance with HIPAA regulations and company policies.
Education
High School Diploma - undefined
Charlottesville High School
Certificate - Certified Nursing Assistant
Charlottesville Albemarle Technical Education Center
Skills
Call Center Operations
Problem Resolution
Time Management
Organizational Skills
Data Entry
EHR Patient Registration
Appointment Scheduling
Insurance Verification/Authorization
CPT/ICD Coding
HIPAA Compliance
Medical Terminology
Documentation
Timeline
Patient Care Representative
Emerge
07.2025 - Current
Medical Scheduler
HCA Healthcare
08.2024 - 10.2025
Virtual Registrar
HCA Healthcare
01.2023 - 07.2024
Medical Claims Processor
Sutherland Global
05.2022 - 07.2023
High School Diploma - undefined
Charlottesville High School
Certificate - Certified Nursing Assistant
Charlottesville Albemarle Technical Education Center