Taviana Ferrell
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent tutor, record keeper and multitasker.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Macy's Department Store
11.2020 - 08.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
Janitor
Ford Assembly Plant
02.2023 - 05.2023
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Care Room/Teaching Assistant
Neil Elementary School
01.2022 - 10.2022
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Cashier
McDonald's
06.2021 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Guest Service Associate
Monterreysecurity
05.2019 - 09.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
Education
Associate of Arts -
Harold Washington Community College
Chicago, IL05.2026
High School Diploma -
Butler College Prep
Chicago, IL06.2020
Skills
- Customer Service
- Cash Handling
- Merchandise Restocking
- Payment Collection
- Guest Services
- Customer Complaint Resolution
- Time Management
- Leadership
- Communication skills
Timeline
Janitor
Ford Assembly Plant
02.2023 - 05.2023
Care Room/Teaching Assistant
Neil Elementary School
01.2022 - 10.2022
Cashier
McDonald's
06.2021 - 08.2022
Customer Service Cashier
Macy's Department Store
11.2020 - 08.2023
Guest Service Associate
Monterreysecurity
05.2019 - 09.2019
Associate of Arts -
Harold Washington Community College
High School Diploma -
Butler College Prep
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