Tavis Alexander

• Supervise all areas of restaurant to keep it clean and well-maintained.
• Immediately resolve issues with patrons by employing careful listening and communication skills.
• Keep restaurant compliant with all federal, state and local hygiene and food safety regulations.
• Identify team weak points and implement corrective actions to resolve concerns.
• Pitch in to help host and waitstaff during exceptionally busy times such as dinner hour.
• Motivate staff to perform at peak efficiency and quality.
• Continuously evaluate business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Verify prepared food meet standards for quality and quantity before serving to customers.

• Develop, implement, and manage business plans to promote profitable food and beverage sales.
• Purchase adequate quantities of food, beverages, equipment, and supplies.
• Identify team weak points and implement corrective actions to resolve concerns.
• Effectively manage payroll, timekeeping, and paperwork.
• Develop implement and manage business plans to promote profitable food and beverage sales
• Purchase adequate quantities of food, beverages, equipment and supplies
• Deliver in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
• Create and deploy successful strategies to boost restaurant performance, and reduce waste
• Prepare for and execute new menu implementations
• Lead and direct team members on effective methods, operations and procedures
• Quickly identify problem situations and skillfully resolve incidents to satisfaction of involved parties
• Interview, select, train and supervise staff
• Actively participate in ongoing customer service programs
• Clearly and promptly communicate pertinent information to staff, such as large reservations or last minute menu changes
• Reconcile cash and credit card transactions to maintain accurate records
• Recognize and formally acknowledge outstanding staff performance to boost company morale and productivity
• Oversee schedules to maintain adequate staffing and minimize overtime
• Maintain a safe working and guest environment to reduce risk of injury and accidents
• Conduct health, safety and sanitation process evaluations to identify and remedy any violations immediately
• Apply knowledge of previous supply needs and forecast business levels to estimate required supplies
• Meet, greet and encourage feedback from customers and use feedback to implement positive changes within restaurant
• Promote a positive atmosphere to guarantee each customer receives exceptional food and service

• Assisted in driving sales through targeted product presentation and merchandising
• Met and succeeded in the sales growth of 5% or more for home decorations. The annual goal of 1.8 million
• Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to the organization.
• Established and optimized schedules to keep coverage and service in line with forecasted demand

Assistant Restaurant Manager - 2009 -2012

• Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
• Immediately resolved issues with patrons by employing careful listening and communication skills
• Supervised all areas of the restaurant to keep it clean and well-maintained
• Identified team weak points and implemented corrective actions to resolve concerns
• Pitched in to help during exceptionally busy times such as dinner hour
• Motivated staff to perform at peak efficiency and quality
• Correctly calculated inventory and ordered appropriate supplies

• Answered passengers' questions and provided solutions to issues arising during flights
• Maintained a high standard of cleanliness and personal appearance to promote a sense of professionalism and passenger confidence in the crew
• Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures