Tavisha Francis
Pompano Beach
Summary
Achieved high customer satisfaction ratings at Walmart by efficiently fulfilling online orders and providing exceptional service. Demonstrated expertise in customer service and route planning, significantly improving order accuracy and timeliness. Excelled in high-pressure situations, showcasing patience, empathy, and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Online Personal Shopper
Walmart
01.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
Customer Service Cashier
Walmart
01.2023 - 03.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Bachelor Of Business Administration - Business Administration
Southern New Hampshire University
Hooksett, NH06.2027
High School Diploma -
Newburgh Free Academy
Newburgh, NY06.2022
Skills
- Patience and Empathy
- Customer service expertise
- Sales experience
- Product picking
- Brand Awareness
- Problem solver
- Time management
- Route Planning
Timeline
Online Personal Shopper
Walmart
01.2023 - Current
Customer Service Cashier
Walmart
01.2023 - 03.2024
Bachelor Of Business Administration - Business Administration
Southern New Hampshire University
High School Diploma -
Newburgh Free Academy
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